Applebee's Grill + Bar

Applebee's is a place that I have eaten at for 30 plus years.
It used to be my go to for Birthdays and special occasions.
Since Covid, I had stopped eating out very often.
Being on a fixed income, high prices and other factors, I have limited my self to only an occasional eat out.
I did, though decide to take my daughter and her husband out for my daughter's birthday.
Her choice was Applebee's.
I had recently signed up for the app and was happy to see that they offered a new app user discount code.
Not having been there in a long time, I needed some clarification on the coupons value and what I could use it for.
We asked the waitress, who by the way, was fine.
She did not know.
She asked her manager I gave them my phone that showed the code in an email.
The manager took the code and came back and said it was no good.
I showed them the date on the email and he walked away saying that it was not his problem and was done with it.
My son in law signed up for the app in the restaurant and got a code, as well.
The waitress took the code and came back saying it did not work, no explanation. I was very dissatisfied that they took little to no interest in the fact that we were paying customers who for no apparent reason could not receive a small discount that we were entitled to. I did call the company few days later and was told the manager would return my call. Surprise! he did not.
Obviously customer service and satisfaction are not a priority for this establishment.
I would never eat from this restaurant again.
The food was not bad, but absolutely not worth what we paid for it and nothing to write home about. When choosing a place to eat, with good food, a good environment and caring service, drive on past this place and find another.

Owner response

First time here and it’s pretty decent.
We had appetizers, Chicken Alfredo with broccoli, barbecued ribs, garlic, mashed potatoes Bourbon, street chicken and shrimp. Our server is Makai and he’s pretty good is personable and used excellent service, we Aviance is as it should be and it is family oriented and friendly.
Check it out.

I ordered a hamburger (no pink) for delivery.
I received my order (major pink) call the restaurant, and was informed by Zack the Manager that I would have to go to the restaurant myself if I wanted a new burger cooked right or my money back.
I was extremely irritated to say the least because I had originally used my Applebee's gift card, but it didn't take, instead my CC card was charged.
I had called as soon as that happened asking for Zack to void that purchase and let me reorder.
Nope.
I then asked for my order to be cancelled.
Nope.
And then I get this nonsense for my order.
Zack/Zach has no business being a Manager.
I was not going to get in my car and drive to the restaurant to get my money back or wait for a new order to be cooked right.
Totally defeats the purpose of delivering in.
This was December 9th approximately 7 pm.
Pictures will be posted.

Owner response