Chinese restaurant, Meal delivery
Food & drink
Noodle
Dumpling
Street View
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If I could I would give this restaurant a negative star rating. I am writing to express my deep disappointment and frustration regarding the behavior of one of your staff members during a recent visit to Yummy Garden. On 6/4/24 at around 7:35 pm I was delivering food to a customer from your restaurant when I encountered a very rude and unprofessional waiter (asked his name but no one gave me he wear glasses).As soon as I arrived, the waiter began shouting at me to confirm the order, repeatedly saying "confirm, confirm" in a loud and aggressive manner.When I calmly asked why he was shouting and mentioned that he should know better about customer service, he dismissively responded, "you're just a driver." I was appalled by this response.No one deserves to be disrespected in such a manner, regardless of their role.As a delivery driver, I strive to provide excellent service to our mutual customers, and I expect to be treated with the same respect and professionalism in return. This experience was extremely upsetting, and I believe it reflects poorly on Yummy Garden's reputation.I request a formal apology from both the waiter involved and from you as the owner.Such behavior is unacceptable and should be addressed to ensure it does not happen again in the future.
Yummy Garden is the best take out of Chinese food in the city of Rochester. They are quick with the cooking times and really do have some of the better Chinese food quality you can find. The people that work here take orders well and haven't messed up my order once, in almost 20 years of ordering here. The reason why I gave it 3 stars on atmosphere is because the parking lot here is a little wild (approach with caution) and the inside looks like half of the space is shut down?
Pretty good prices for quantity of food.Ordered a lot of things to share.First off, sugar donuts were some of the best I've had.Not too doughy and not too much sugar.Scallion pancakes were REALLY REALLY greasy.I could only get through two, even with the dipping sauce.Great pairing but could do with less grease. The chocolate mousse cakes were a disaster.Its tough bread with chocolate drizzled on it.Not a fan AT ALL.not even creme inside. Sesame chicken was pretty good.Nothing to call home about but would definitely order again. The roast pork lo mein was different than I have had previously but its really good.
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