Chicken wings restaurant, Family restaurant, Live music bar
I used to be a regular customer here, but since Covid it has turned to garbage. First of all, they close whenever they want and all their good staff has left, probably because they can’t make money closing at 9…….I was excited to see that they were actually open and semi-busy on my way home from work, there was probably 30 people still there.so I stopped for some poppers. After going to the bar, and in the last couple years of going in there, again, there is no bartender behind the bar. She was on the patio smoking. After waiting 8 minutes she finally comes in and doesn’t acknowledge any customers that have been waiting and when she finally did, said the kitchen was closed, which is illegal in Virginia if they are still serving alcohol. Would would never stop again, they should just give up and close for good. It’s a shame, it used to be a nice neighborhood bar.
Owner response
We're deeply sorry to hear about your experience, Seren.We acknowledge there have been changes due to the pandemic but it was never our intention to compromise our service quality.Your feedback has been noted and we will take appropriate measures to restore our service to the level you know and appreciate.Thanks for your honest feedback. Thank you! -Wing King Rosemont
Stopped in and ordered wings to go. Disappointed that 20 wings can only be 2 flavors.I really wanted 3. I hot medium and habenaro.They were both good. Medium wasn't too Hot.Seemed mild to me. I will come back and try a few other varieties.
Owner response
Thank you for your 4-star rating, Tim H.! We are glad to know you enjoyed our wings.We're sorry for any misunderstanding about the flavors -- we find it helps maintain the quality of the wings.We are constantly trying to improve, and your feedback has been noted.Looking forward to welcoming you back soon to try other varieties.Thank you! -Wing King Rosemont Thank you! -Wing King Rosemont
Only pay in cash or credit card fraud might happen!! Haven’t been here in a while I was really looking for to the delicious wings and homemade ranch ! The service was slow however they seemed understaffed.The fries were cold but the wings were hot and good.The mozzarella sticks were cold we sent those back , Drinks were very strong had to ask for another cup of soda to make it drinkable.I’m all for a strong drink but goodness; your bar tender is definitely over pouring and costing your business money.I left $15 cash tip to only be notified the next day the server added $5 credit card tip on my card.SMH I’ve been calling all week and no response, even called the other location and spoke with other manager annd she was apologizing and understanding and still haven’t heard nothing.If you go here only pay in cash !! Bc they will add on a credit tip thinking you wouldn’t noticed !! My table each tipped her at least $10 per person !! Won’t be back to location and if you decide to go be prepared for slow service cold fries & mozzarella sticks and credit card fraud :)
Owner response
We sincerely apologize for the inconvenience you experienced, Crystal.We are extremely disturbed by the allegations of credit card fraud and are thoroughly investigating this matter.We assure you that such behaviour is not acceptable at our establishment.Additionally, we strongly emphasize the importance of customer service and will assure that steps to address and improve the quality and efficiency are implemented immediately.Thank you for bringing this matter to our attention and again, we deeply regret the experience you had. Thank you! -Wing King Rosemont
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