Whataburger

I pulled up to the drive through, I was the only one there.
I waited 5 minutes until someone answered.
I said hello several times… I should have took this as a sign to leave, but I didn’t.
I ordered a #1 with a Sprite and 4 regular chocolate shakes.
The employee taking my order said , you want What? I repeated the order, he said Hold On! That’s all I’ve been since I arrived.
Finally he gave me my total and I pulled around.
I got to the first window which said “pay here” so I waited no one came to the window so I pulled ahead.
I sat in my car at the second window where I saw a bag which I assumed was my #1.
I watched the employee bring 2 large milkshakes and set them by my order.
After 8 minutes at the window she tells me to pull up to the white line, I did.
Never did anyone let me know why.
Finally after 10 more minutes of waiting my order was brought to me.
I asked her was that my order on the counter, she said yes, I said it’s been sitting there for 30 minutes and it’s going to be cold.
She replied do you want me to get you new onion rings? I should have said no and left, but after paying 30 dollars and waiting almost 45 minutes for my my order ..
why not! She returned and 5 minutes later my cold burger and hot onion rings were brought to me! This was the WORST SERVICE, FOOD, and SHAKE!! Do not walk….RUN AWAY AND NEVER GO TO THIS WHATABURGER!!! Do better MAN!!

Definitely hit and miss if the order is correct, had 2 good experiences recently and thought this location was getting better. Last night we ordered 2 burgers and a family fry, curbside.
Order came out quickly which was in line with the previous 2 visits. We didn't double check the order because it was a bag with 2 burgers and a box.
We get home & pull the box out to find it was completely empty.
Someone literally grabbed an empty box, closed it, and put it in the bag. Although we live close, it takes 30 minutes to get there and back due to construction, we got the fries, but nothing was offered to redeem the inconvenience. Highly unlikely we'll be back anytime soon, although it's a convenient stop when going home.

This is the 3rd time, at this location, that we ordered meals for our family, and 3 of the 4 meals were wrong.
2 of the 4 drinks were wrong as well.
We love Whataburger, but this location keeps messing up the orders, consistently! It's pretty sad how this happens repeatedly, and at the same location.
Come on Whataburger, let's get this right! How can they mess up the easiest order ever?! Next stop...corporate.
Signed, a disappointed Whataburger fan.