Whataburger

Let me tell you about my visit to this location.
Although there was absolutely no one in front of us the lady still had a bad attitude on the microphone & wouldn't allow my child to add lettuce to the kids meal sandwich.
So basically it's alright for the kids to order a huge cookie but have no greens added to their already salty burger.
I'm disappointed about the attitude of the Hispanic lady at the window.
The only solid good worker that I seen was the guy who brought the meal out to us.
He deserves a raise I think his name is Lewis but he actually de escalated me being mad about the poor service.
He was able to apologize for the attitude of the woman and the extended wait we had to pull around to the front doors and sit.
The fries were soggy and over salted tasting old and that was not satisfactory at all.
I think this location needs better management because it shouldn't have been a worker to apologize for the wait.
And whoever the lady was on the microphone and window need better training.
Options to purchase lettuce separately should be allowed.
It makes no sense to deny nutritional value to the children.

After working a 12 hour shift and just getting out of the gym I visited my neighborhood Whataburger on Harrisburg Blvd.
They were temporarily closed and I new I would have a bad experience at this location.
However I took a leap of faith and did indeed have a bad experience.
I ordered #2 whatasized with a breakfast on a bun sausage nothing to fancy and then when I arrived at the window I asked for fresh fries the girl at the windows attitude completely changed.
She said "drop fries for one order"! She asked me to drive to the front and slammed the window.
A few moments later they brought my order and did not bring fresh fries I decided to just it go and drive home.
When I arrived home my sons order was wrong and I called to advise I was on my way back and when I arrived I stopped in front of the doors as I have always done in my 30 years of eating whataburger when my order is incorrect after hours.
The manager Rene advised he couldn't and then asked me to come around through drive through.
By the time I got to the drive through there where about 7 cars ahead of me.
WhEN I arrived at the intercom I advised that I was asked to wait in line while my order was being remade.
The individual asked me to drive to the front.
Then I was waiting for some time and decided to get out of my car to waive someone down, the manager ignored me and I had to call back.
I advised they asked me to drive to the front and he started to yell at his employees and came to the front asked me for my receipt as I was wanting to waste my time away from my son and argue with them.
He took my food and brought my order with a horrible attitude and then still got my order wrong.
I worked in fast food before and did it with grace and was friendly and had pride as a cook.
So it bothers me when I don't receive the same service.
Plus we are spending money here and it's not cheap.
This will definitely be the last time I visit this location.
I am the Director of Operations for a real estate brokerage and would never speak to my employees the way Rene did.
I feel bad for them and am disappointed in his customer service, as a manager his job is escalate the situation not to make the experience worse.

Avoid this place!!! I got FOOD POISONING right after i ate there.
Had to go to urgent care and I was told it was due to eating contaminated food due to lack of hygiene, rotten food, improper cooking, or a combination of all.
Then i remembered how it was weird they took a while to give me my order.
Now i know something wrong was going on in the kitchen.