Whataburger

Arrived here for an early dinner. The establishment appears to be clean and well maintained. We ordered crispy onion rings to accompany one of our meals. When the food arrived, both orders had French fries.
A review of the receipt indicated the error occurred with the cashier. When we attempted to discuss this with the young man who delivered the food to the table, advising of the discrepancy, he said "oh", and naturally never appeared again.
After several minetes passed, it became painfully obvious that without further intervention, we kinda guessed that the replacement onion rings weren't coming.
His mishandling of the incident is simply beyond embarrassing. I fully understand that errors do occur, but the brain dead waste of space that delivered our food was beyond lame in the mishandling of this misstep.
How errors are handled outweighs the error itself. We were then forced to address the matter with the cashier who immediately recognized the problem, immediately rectified the problem and promptly apologized for the problem. The two employees are in stark contrast to problem solving skills. While l have zero appreciation for the young man who was obviously taxed well beyond his abilities just to deliver food to the table, the prompt and professional addressing of the matter by the cashier was highly appreciated. While the young man struggled to give us lame lip service, the cashier lady exhibited true customer service. I truly didn't feel very valued by the staff based on the mishandling of the onion rings.
It's highly unacceptable to mistreat paying patrons in this matter.
It's truly embarrassing. This establishment exhibits room for vast improvement, this is no longer an establishment that l would recommend visiting.

I don't visit this location often, but when I do, it never fails.
Even on a busy day, I don't have to wait for long.
Food is always fresh and hot, and drinks are cold.
Even with two lanes, they do a great job here.

Underwhelming…Food overall was okay.
Fries were crispy.
Bun to burger ratio was way off.
Too much bread and the burger was dry.
Only condiment on the burger was mustard.
Wish it had mayo and ketchup or something to add more flavor.