Waterworks Rooftop Restaurant and Bar

This review is for Water Works Rooftop bar At Trilogy in Montgomery. Went to have a few drinks and some snacks before a 7:30pm concert.
Sunday 10/8.
Got to the roof at 5:15, (bar opens at 4:00).
Very comfortable rooftop lounge area only 2 other guests were there at the time.
Didn’t see a hostess on the way in.
We chose a table and sat down, waiting to order drinks.
We continued to sit for almost 10 minutes.
I decided to go into the bar to see what was up.
I passed the now present Hostess and commented, “No table service?” And was assured yes, as I continued into a guest free bar with a bartender and a kitchen with two staff and No customers.
The young male bartender, walked past me three times before I asked how to get a drink in this bar? I said we had been at our table for a long time with no service.
I ordered two draft beers and the Charcuterie plate.
It was 5:30.
Went back to the table.
Two more guests appeared.
We waited almost 20 more minutes until a friendly and apologetic young (possibly management) woman told us that they didn’t have the beers that I ordered and did we want something else.
We ordered in stock draft beers and told her that I had also ordered the Charcuterie plate, and that we had now been there for 45 minutes with no food or drinks.
Shortly (5 minutes) we were served two complimentary beers, that were good, no food yet.
So… 15 minutes later, (6:00 pm), our plate was delivered with excuses and apologies.
The prosciutto and salami were typical, the fruit and nut accompanying were satisfactory, the bread was stale ( yesterdays bread).
As we nibbled the meats and fruit, we finished our beers and we had not had a service person come by in 20 minutes with empty beer glasses on the table.
Two more tables of guests had arrived.
I had to go back into the bar, new female bartender.
Three guests at the bar, with drinks.
I asked her why is it so hard to get drinks in her bar.
I ordered more draft beer.
She asked which beers, I said what do you have? She didn’t really know and didn’t offer me a menu.
I just said “you choose “.
10 minutes later our beer was delivered.
No charge.
Everyone was pleasant and polite, but didn’t seem to realize that bars make money by actually selling food&beverage and that empty glasses on tables are a sales opportunity with accompanying tips.
A Bizarre experience with a nice view and comfortable seating.
Something is askew with the system of order and delivery, if there is one.

They really need to work on the service here.
No hostess and a bit understaffed.
Food a was a bit bland (rooftop pizza).
Decent vibe outside on the rooftop.
I ordered food and a few others that sat down after me received their food before I got my order.
This would be a really nice place if they had better menu options and service.
But service in America is pretty trash these days.
This place is no exception.

Erica (bartender) and staff were very friendly, nice atmosphere, and I had the Rooftop Pizza 🍕 which was fresh and amazing! Highly recommend!