Tropical Smoothie Cafe

Name: Tropical Smoothie Cafe
Address: 13159 City Center Blvd, Jacksonville, Florida, 32218, US
Telephone: (904) 379-6826
Price range: $
Rating: 4.10

Restaurant, Breakfast restaurant, Cafe, Fast food restaurant, Health food restaurant, Juice shop, Sandwich shop

Location: 13159 City Center Blvd, Jacksonville, FL 32218, United States
Phone: (904) 379-6826
Price: $

Opening hours

Sunday: 9 am-9 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-10 pm
Saturday: 8 am-10 pm

Drive through

Sunday: 9 am-9 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-11 pm
Saturday: 8 am-11 pm

Delivery

Sunday: 8 am-9 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-11 pm
Saturday: 8 am-11 pm

Takeout

Sunday: 9 am-9 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-11 pm
Saturday: 8 am-11 pm

Food & drink

Vibe

Burrito

Juice

By owner

Street View

Menus and Prices

Add Your Review

Reviews

This has been my go to store but certain incidents the last few times I've been in and I am completely grossed out! A few weeks ago I brought home smoothies that tasted like it was old dirty ice.
Had to return them they were disgusting.
Today my visit was another issue, two employees were untangling another employees long hair and then touching the mixers, straws, other items used for making smoothies without washing there hands.
I am baffled that they are not trained properly to know this is a no go around food being served.
Then I proceeded to see two other employees cleaning the walls and dirty air vents with dusters with open food cabinets for smoothies, customers eating, and dust flying around.
This is my last stop here🤢

Owner response

Shelly.
we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations.
Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.

2 weeks ago I phoned an order while visiting my family in the hospital.
When I called and advised the order was wrong.
The manager made sure to let me know that he would correct the order or refund it for me but I would have to make sure to bring the wrong order back.
Which was no problem! But it tickled me because why? For you to throw it away.
You’re basically implying that I am a liar and only trying to get free food if you ask me.
But no problem I’ll bring the entire order to you. Today I called to place the an order and requested to sub the wrap with flatbread only to be told that it’s their policy not to make it on that particular bread.
This particular sandwich use to be on the menu!! Is this Franchised?? This place is utterly ridiculous

Owner response

Ursula, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing.
Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.

Literally the slowest drive thru I’ve ever been in.
I’m still waiting for my order and I arrived here at 3pm, it’s currently 3:21pm, there are 2 cars ahead of me and 7 behind me.
I’ve tried multiple times to give this Tropical Smoothie an opportunity and it’s always been an epic fail.
It either results in a close to 30 minute drive thru wait, an inaccurate order, a rude employee or all of the above.
Don’t waste your time or money.
The one on Dunn Avenue is better.

Owner response

Adilen, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing.
Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.

Reservations