Tropical Smoothie Cafe

This has been my go to place for a quick and healthy smoothie back in Phoenix, especially after a long morning run like today.
Knowing we will be having happy hour and a feast later this afternoon/evening, this was the perfect stop for something light.
First time to this location, conveniently located next to Trader Joe’s where I’ll be picking up drinks and food for tonight’s happy hour at our house. I’ve gotten both their food and smoothies in the past at other locations, but I have learned throughout the years that the food is a bit bland so I have stayed away from it.
Their smoothies are outstanding and this location did not disappoint.
I usually get a smoothie or a bowl and have them throw a scoop of protein in if I’ve already done some exercise.
I got the Island Green smoothie today (spinach, kale, mango, pineapple, banana) with added protein.
Fresh and delicious, 5 star smoothie as always. The girl at the counter was super friendly, and the place was very clean and tidy.
5 star service for sure. So why only 2 stars? As soon as I walked in, the music was playing abnormally loud.
Not only that, but F bombs were flying from the first song I heard as I was placing my order.
I made eye contact with another patron who was very surprised as well.
I’ve been known to throw a few sassy words out there myself here or there, but this was definitely out of place.
For an establishment that serves families and kids, or any restaurant for that matter, this is highly out of the ordinary.
It was definitely a staff member’s personal music, and not the typical satellite radio or radio station.
If my kids were with me today, I would have walked out right away.
Speaking with a manager may be in order so it doesn’t happen again, especially if a family with younger kids walk in.

Owner response

I haven't had any issues until today.
I placed an online delivery order and food looked great.
However, when I bit into my tortilla it was hard like it had been overcooked in the microwave.
My smoothie had chunks of frozen fruit and a lot of uncrushed icecubes.
I was very disappointed and still had to make the best out of the meal bc I was stuck at work hungry.
I also paid for extra protein (turkey) and it was not placed on the wrap.
I went back to explain and advised that I had photos but the cashier declined to look.
She refunded my money with an attitude and did not reply when I told her "thank you".
She looked around me and signaled for the next customer.
When I left my coworkers who have been standing in line behind me came back to work and informed me that the same cashier said " She conplained about her food but I see she ate it!" I called to address the comment but hung up instead to be the bigger person.
So I posted this.
The other staff memebers are always super nice but not sure what was going on with this staff memeber.

Owner response

Worst experience ever.
I ordered a watermelon mojito and received this.
The manager tried to convince me that it was ,and when I requested a refund he told me that I had to go through the app.
The entire process took at least 20 minutes and I was given a refund only after I pulled up the refund policy on their website.
He also admitted that he forgot to put the strawberries in it only after I said again that this is clearly not a watermelon mojito.
Had he been honest from the beginning we could have both saved alot of time.
Mistakes happen, they were busy, the problem lies in trying to convince me that the order was correct when it was not.

Owner response