Restaurant, Breakfast restaurant, Cafe, Fast food restaurant, Health food restaurant, Juice shop, Sandwich shop
I had a very untasteful experience at this location.I ordered the veggie wrap and it was almost inedible.There were huge chunks of red onions (I love red onions but the hard chunks were nasty) plus really big hard pieces of the romaine lettuce.I don't usually pick apart my food but I couldn't eat as it was.
Owner response
charity.we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations.Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Ordered the chipotle chicken flatbread on the internet for delivery when I got the sandwich it was so much lettuce on it that when I taken it off it was hardly any chicken on it so much chipotle sauce the bread was soggy and around the edges of the bread was hard.I have much respect for the food service workers with dealing with rude customers even violent ones.None of it is deserved I used to be one.But this is not right at all as a paying customer I expect edible food times is hard and everyday the prices are of just about everything is sky rocking I cook a lot at home for a reason but every now and then I would like something else please at least give me what I pay for.
Owner response
T, we are very disappointed to see we did not meet your expectations or, quite frankly, our own.It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go https://bit.ly/37hBUr4 and provide more details so we can make this right.
This store does not accept coupons nor the survey discount that you get off of their own receipts so I wont be going back because TS is too expensive to pay full price.
Owner response
Second, we are very disappointed to see we did not meet your expectations or, quite frankly, our own.It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
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