Restaurant, Breakfast restaurant, Cafe, Fast food restaurant, Health food restaurant, Juice shop, Sandwich shop
There's no reason why a smoothie place should take 15-20 minutes! I was told that on the drive-thru speaker today.There's NO way to leave the line either, which is a terrible idea.Please figure out why it's taking employees so long to make food that is mostly pre-packaged, simple to make stuff, especially smoothies!
This is a new drive-through in Tucson.There was an African American gentleman working the window yesterday who was awesome! You really only get about 2 - 3 actual minutes with the staff, but he was great.My only regret was not getting his name.I how they can figure it out and let him know.I would recommend Tropical Smoothie Cafe to everyone.
I'm begging management to get this location the staff it needs.I love Tropical Smoothie Cafe - have been to multiple locations and always enjoyed the smoothies and food - but this location is struggling so hard.25+ drive thru wait times and consistently incorrect orders are not normal and not cool.I can only assume they're understaffed.Please get it together before you guys get shut down.
Owner response
Alyssa, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing.Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
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