Coffee shop, Bakery, Breakfast restaurant, Cafe, Donut shop, Fast food restaurant
Food & drink
Vibe
By owner
Street View
Menu 1
I ordered 2 dozen donuts for 3 pm for my daughter’s sweet 16.I ordered at 10 am they said they would be ready.They were not ready and in fact the pm staff had no clue about the order.So I had to wait 30 min to get my order.Not happy
Owner response
Hi Crystal, Your review is very concerning to us.We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us.Warm regards, Tim Hortons Guest Care
Been to a lot of tim hortons always good service.They were really backed up which I understand but stood here waiting for 15 minutes for food and people come in who know the girl making the food and get their food right away.They didn't have their ducks in a row.Won't be coming back to this one
Owner response
Hi marten, I am sorry for your latest experience with us.We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right.Thank you! Warm regards, Tim Hortons Guest Care
Three Saturdays in a row the donuts have been pathetic.This big of a franchise really can’t do better than this?
Owner response
Hi James, Your review is very concerning to us.We would appreciate it if you would contact our Guest care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 to speak with a Guest care representative about your recent experience.