The Line

Name: The Line
Address: 6415 Elvas Ave, Sacramento, California, 95819, US
Telephone: (916) 252-5999
Rating: 4.00

Restaurant, Takeout restaurant, Meal delivery, Shared-use commercial kitchen

At The Line, located on Elvas Avenue in Sacramento, you'll discover a unique meal delivery service featuring a variety of culinary delights from multiple kitchens. This 4-star takeout haven offers convenient options like curbside pickup and no-contact delivery, allowing you to savor tasty meals from the comfort of your home. With standout dishes like the Combo Havana from Gondo Fusion, you're bound to find something you love. However, experiences with customer service have been mixed. Prepare for a promising restaurant adventure but stay vigilant about your order details.

Contact Info

Location: 6415 Elvas Ave, Sacramento, CA 95819
Phone: (916) 252-5999

Opening hours

Monday: 11 am-10 pm
Tuesday: 8 am-10 pm
Wednesday: 8 am-10 pm
Thursday: 8 am-10 pm
Friday: 8 am-10 pm
Saturday: 8 am-10 pm
Sunday: 11 am-8 pm

Services

Kerbside pickup
No-contact delivery
Delivery
Takeaway
Dine-in

Wheelchair-accessible car park
Wheelchair-accessible entrance

Food & drink

By owner

Street View

Menus and Prices

Menu 1

Add Your Review

Reviews

I just ordered today for the first time and had a solid experience! First of all, they gave me an ETA and it was on time which was awesome.
Secondly, I ordered Gondo Fusion’s “Combo Havana” and it was delicious! Especially the Cinnamon Horchata it comes with 🔥 easily a 10/10 for me.
Will definitely be ordering again so I can try all the other restaurants they host!

Food maybe was good, but was too cold to properly assess.
I was not asked for delivery address on order, only billing address - my mistake for not double checking.
I realized after 15 minutes qnd called, and Lana (service rep) told me that she would cancel order and to reorder, so I did.
Called again after placing the order, and she told me that she moved items over to new order and doordash would pick up to new address.
Ended up being delivered to original address.
When I called back to ask to speak to a manager (the two orders = 250 bucks), Lana raised her voice and told me I didn't allow her to finish her explanation, then hung up on me.
HORRIBLE customer service.
Will not order again.

Owner response

Hello Meghan, I am sorry to hear about your experience.
Customer service is our top priority and it seems that we could have done better to fix the situation for you.
Please feel free to reach out to me directly at orders@thelinekitchens.com and I would be happy to take care of this situation for you.

They will make you stand in the rain for 15 minutes to pick up your food after having navigated a very slow and obnoxious website to order.
The cashier cannot take your order.
There is no place to wait.
They do not send you a text message when your order is ready.

Owner response

Hello David, We appreciate your honest review even if it is not the feedback we would like to hear.
Our front of house employees most definitely should have offered to let you wait inside and for that I sincerely apologize.
I most definitely hear you on the website ordering issues.
We are currently in the process of finding the correct upgrade to our ordering software and hope to have all of the issues you mentioned worked out in the coming weeks.
If you would like to discuss in more detail, please reach out to us at orders@thelinekitchens.com and I would be happy to find a solution in the meantime.