The Haven

We had a really great experience at the Haven.
The service was excellent and it’s clear they put a lot of thought into their space which offered a great vibe.
The food was really tasty (very! Generous portions) and our waiter recommended the perfect whisky based on our taste.
Definitely recommend a visit!

Owner response

My experience at The Haven in Jamaica Plain was unfortunately disappointing.
We booked a reservation without knowing that the lunch menu was incredibly limited.
The offerings were not only sparse but also came at a surprisingly high cost.
The portions, from the Birdies to the Cheese Plate, were notably small for the price.
It left us feeling unsatisfied and questioning the value for money.
While the ambiance was pleasant, the limited menu and high prices make it challenging to recommend The Haven for a satisfying dining experience. UPDATE: Thank you for addressing my concerns.
However, the dismissive tone in your response only amplifies the unprofessionalism we encountered during our visit.
The slow service, coupled with small portions and high prices, was disappointing enough, and your response unfortunately adds to the overall negative impression.
I hope you consider addressing these issues more professionally in the future. Thank you for taking the time to respond to my review.
While I appreciate your commitment to offering lunch options in Jamaica Plain, my experience extended beyond the limited menu.
The service, which you describe as 'unhurried,' unfortunately crossed into the territory of being unprofessional.
The slow service not only highlighted the disappointingly small portions and high prices but also left us feeling overlooked and undervalued as patrons. I acknowledge the economic challenges of running a restaurant and your commitment to maintaining menu prices.
However, the limited menu, combined with subpar service, made it difficult to justify the overall dining experience.
What was particularly disheartening was the unprofessional tone in your response, dismissing valid concerns and deflecting accountability. It's crucial for a restaurant to address feedback constructively and professionally.
I hope that my feedback, as well as that of other patrons, can contribute to improvements in service quality.
A balance between an economically viable operation and a positive dining experience is crucial for any restaurant's success.
I sincerely hope that future visitors to The Haven have a more positive encounter with both the menu and service.

Owner response

Great place for upscale but still cozy Scottish bar/comfort food.
Burger is incredible, and fish and chips, chicken, and sausage were also great.
We had a reservation that needed a slight modification and they were extremely happy to accommodate.
Will definitely be back with full hearts and empty stomachs (ready to eat)