The Habit Burger Grill

I can't believe they actually served this garbage.
Burnt fries and smashed burger?! Bleh!! Regular and sweet potatoes fries all charred to a crisp.
We did NOT ask for burnt/well done fries, apparently this is 'regular.' Soggy burger ..
way at the bottom of the bag..
gross.
No wonder the reviews for this location are low.
Definitely NOT meeting Habit standards like the other locations.
Too bad bc they just opened.
Do better Habit.

Owner response

Both the Hawaiian burger and the double char burger tasted great when I went through the drive through.
The meat was juicy yet had a nice char and all the seasonings and sauces along with the cheese melted down along the burger to the bottom bun perfectly.
It looks like they've been doing better than in their previous reviews.
I was the last customer too, keep up the good work.
Thank you.
I will be back and I will get fat because of you.

Owner response

I'm sad that this location hasn't lived up to its expectations.
I was hoping for something good on the south side of MV but this new location has fallen short with multiple visits.
We first went around the few days of its opening and they were scrambling to get a flow going with many frustrated customers around the counter area.
It's understandable that they are working out the issues and tweaking their process but it was clear they did not have procedures intact.
No assurance or acknowledgement to customers or complaints and very long wait times (not to mention it was freezing inside and we like the cold, it was just so cold it was uncomfortable).
The second time I returned, a simple burger was ordered through the drive thru.
The very first bite I had a very hard plastic in my food.
I turned on the light in my car and it almost appeared to be melted plastic, possibly from the burger package.
It was strong enough, that if someone were to swallow, it would definitely cut the throat.
The food was over seasoned and just generally disappointing.
I truly hope they take the online criticism as a means for improvement because I'd like this location to succeed...

Owner response