Taco Bell

They are usually pretty good, but they have done me wrong a few times.
This time, my quesadilla was just a tortilla, and it kind of baffles me that they managed to forget the cheese.
Overall, it's really good, but you should check your food before leaving.

I don't complain most times about fast food.
But when it's not busy and you wait while watching people stand around, I have no sympathy for reviewing a poor performance.
I asked for 3 Supreme tacos and they didn't have tomatoes, I can live with that.
But this place was sad to see how people don't work and still get paid for sure.

On 4/29/24 at 6:35pm I went though this Taco Bell’s drive through to pick up an order I had placed on the app.
I noticed that my tacos were wrong, so I came inside to politely solve the issue.
As soon as I walk in whichever manager was on duty at the time, was being extremely bossy and yelling at her employee’s (who all looked to be minors).
The manager was demanding respect from them while treating them like garbage and almost kicking one of her workers out.
It made me very uncomfortable as I just came in to get my order fixed.
She then continued her rampage by being extremely rude to the customers in the lobby while we were all just waiting to get assistance.
For example, when I finally did get assistance from one of the younger workers, she screamed over to her and told her not to make me my tacos until she can check the ticket.
Once she got my receipt pulled up, she tells me that I had ordered soft tacos with no modifications.
I apologized and said I must have forgotten to add the modifications by complete accident.
She then turns to me and as if fumes were coming from her ears and says “This is my only warning to get ‘free food’ and we wont make you another one so don’t ask.” She then took my tacos I had brought in with me while they made my correct tacos.
This is probably one of the most unprofessional people I’ve ever seen working in any kind of customer service job.
Shoutout to those younger workers for having to deal with her as a boss, she seems like she runs that Taco Bell like the military.
I understand that being short staffed is hard, but I can see why everyone keeps quitting.
I usually love this location and it’s the only one in the city that I go to (I drive across town to get to this specific one).
I typically would never leave a bad review for this location, but since this encounter made me very uncomfortable, I feel as though other customers (or her boss) should know.
Again, everything here could’ve easily been avoided by treating others with respect and understanding that humans make mistakes.