Subway

Just want to let any customers know in advance that this place may close earlier then what is posted on their app and the front door. I went to go pick up my order that I placed on the Subway app.
My order said it would be ready by 6:35p.
I arrived at 6:40 and the lights were off and the door was locked.
They closed early.
The app said this location closes at 7:00pm.
However the front door says they are open until 10:00 on Saturdays, which was what day it was.
There was not even a notice on the front door or window stating why they were not open.
As of now I’m waiting for a refund.
Next time there needs to be better communication between the location itself and the app in the event of an unexpected early closure like this.
I live up the street from this location and drive by it all the time.
I live nearby and there have been a few times I’ve been stopped at the red light and while there is still daylight out the place looks like it’s already closed since the lights are turned off.

After being a loyal customer of 3 years to this location I will no longer be supporting it.
How are you not going to post any signs or make reference to the fact that you are not going to except any coupons!? How are you going to wait until you make them all and ring up a multi sub order before you tell a customer that that they no longer except SUBWAY coupons!?? I should have left them with all the sandwiches and walked out.
Instead I will chose to not give them our business anymore.
I hope the loss of 2 loyal customers that would patron this location weekly was worth your lack of customer service to 2 loyal customers.
The subway franchise off of Fulton Ave is just as close.

So...
I just finished a month long streak of eating here almost every night.
I lazily fell into a pattern where I could get a 6-inch tuna or turkey toasted for 4.99.
Initially the sandwiches were laughably inadequate with hardly any toppings.
(a couple of strings of onion or bell pepper, etc.) With a little repeat customer cache, a respectful demeanor, gentle coaxing, and an occasional tip, I was able to get to where they'd make a sandwich that looked like more than just a minimalistic corporate ripoff.
Until today.
A young female I'd not ordered from before languidly put together my sandwich.
Then she tacked on .50 more than every other time I've ordered in the last month.
She said the extra charge was for the 13 second toasting job.
Told her I never saw that charge before.
She said I could take it up with the manager who wasn't in at the time.
I don't think so.
I won't be back.
I'm sure she and her coworker will enjoy the sandwich she'd made me. Subway used to be a place where the sandwich makers would want you to be happy with your order.
The chain has run into hard times.
So, they've gotten super cheap.
Customers pick up on that and feel insulted.
My guess is the chain is on a downward spiral and won't be around much longer.