Subway

I ordered a pick up order on March 10 1:55pm at the subway location in Clay at the Walmart.
I am not from the area as I live up north.
I was visiting family.
I walked into Walmart to pick up my order and the Subway was closed(metal gate was closed and noone anywhere in site) When speaking to Walmart customer service, they said they have been closed for numerous days due to staff shortage.
The Manager Tonya reached out to me via email within hours.
Promised I would get a refund within 48 hrs.
We are now 8 days later with no more communication from her.
I just want my money back.
I will never go to this subway again.

This Subway location isn't worth your time. For delivery drivers out here taking orders/working.
🚗🚫 This location CLOSES at 8:50PM and WILL NOT fill an order that comes in past this time! Heads Up 🗣️ The front door of this Subway and Google say a 10pm closing time. I will not pick-up at this Rt.
31 location again as a delivery driver. As for ordering customers that are hungry? 🥪 Please Choose another location because staff here will NOT make your ordered sandwiches later than 8:50PM.
Drivers & Customers believe they're OPEN until 10PM.
They're NOT. Finally as for this establishment /business owner, Please change your HOURS on your front door and please update your www info. Again, Delivery Drivers don't bother at this Subway.
🚗 ⌚ Wasted time and refusal of order to be filled at 8:50PM.
Unreal!

Placed an order online and waited for half an hour for my order.
There was only 1 person working with a line out the door and my order hadn't even been started yet.
I asked the girl to just cancel the order which she agreed to do however I still have not received a refund and it has been almost a month.
I've tried contacting the manager and still have no refund.
I have even returned to the same subway was being assisted until another customer walked in.
The guy assisting me went and assisted the other customer leaving me waiting yet again.
I will not return to this subway again.