Subway

Poor Service!! I don’t usually write reviews but today was ridiculous.
When did being ungrateful for your patrons become acceptable? A woman with no name tag completely ignoring me and as you can see in the photo no one else was in the store.
She finished a customers order before me and then Instead of greeting me and taking my order she started a whole new order.
I thought maybe the customer before wasn’t done and walked outside to their car.
Turns out, she was doing an online order.
Seems out of order that you would take care of an online order BEFORE the 1 customer standing in front of you.
Seems out of order to me that the associate wouldn’t even greet their customer, maybe communicate that she had an online order in front of me.
Ridiculous! Then 2 associates walk in, Cilia and Hayden (I may be spelling their names wrong but kiddos for having your name tags on), and they were nice, engaging, greeted me with a friendly smile and immediately started my order.
I don’t know who the first woman was without the name tag but she’s in this photo.
Please coach your associates on proper customer service.
If my son had not asked me to purchase a sandwich from subway I would have walked out.
When the Jersey Mikes next door opens, watch out because you’re on your way to losing your community’s business!

Today was the first time I ordered from this location via the app.
This is a location I will continue to come to not only do they offer a frequent customer punch card but the staff makes you feel valued.
When I picked up my order the young lady said she had included a cookie.
The cookie was personalized with a thank you message.
The little gesture goes a long way with me.
I also like that with the hot sandwiches they also wrap them in foil first to help keep them warm.
The subway on Sepulveda and Western is one of the best subways I have ever been to grading service and quality!!!

Very rude employees.
Agree with other reviews that you are just ignored as a customer.
Tried this Subway because I felt sorry for the owner that they put a Jersey Mike's in the same strip mall.
I will never eat there again.