Fast food restaurant
I think we visit here a minimum of once a day.They do have quite a few times that their app goes down.But that's not their fault at the store.The only issue I ever have is when I order extra real fruit, I RARELY get it, and sometimes I don't get any.The service is always fast, friendly & and accurate.EXCEPT the extra fruit in the drink.But considering that we order enough for 5 people, I think a mistake is fine.It just seems to happen quite often and be the same mistake.I'm sure they're understand
Owner response
Thanks so much for your feedback! This is what we love to hear.
Breakfast burrito super sonic doesn't raise my blood pressure and it is very filling.The staff at Vivion Road Store.Oak Park are the best.Great customer service.Order right everytime.
Owner response
Thanks for sharing, Susan! We can't wait to see you soon.
I pulled into the drive through at 10:28pm (they close at 11pm), no one was ahead of me and no cars in the stalls.I sat at the speaker for 2-3 mins with no response.I then pulled up to the window and all the employees ignored my presence for another 2-3 minutes while I sat at the window.After I shouted âHelloâ 2-3 times an employee reluctantly opened the window as if I was a bother.I asked if they were still open and she said yes, and I asked why they were ignoring me and she made up an excuse that the girl working the drive through had a messed up headset.After that, I was so irritated that I no longer wanted to order, or give any amount of money to this location. My first job ever as a high school kid was a Sonic car hop, so I have a respect for Sonic employees and I always tip generously when I go there. I donât go to Sonic often anyway, so Iâm sure they couldnât care less about this review, since it seems like they donât want to work or provide a single ounce of customer service anyway.If youâre going to act like that, donât work in a food service job.There are other entry level things you can do.
Owner response
Hi Chris, we are so sorry about this.Thanks for reaching out.We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
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