Sonic Drive-In

Name: Sonic Drive-In
Address: 5105 NE Vivion Rd, Kansas City, Missouri, 64119, US
Telephone: (816) 455-0780
Price range: $
Rating: 4.00

Fast food restaurant

Location: 5105 NE Vivion Rd, Kansas City, MO 64119, United States
Phone: (816) 455-0780
Price: $

Opening hours

Sunday: 8 am-10 pm
Monday: 6 am-10 pm
Tuesday: 6 am-10 pm
Wednesday: 6 am-10 pm
Thursday: 6 am-10 pm
Friday: 6 am-11 pm
Saturday: 6 am-11 pm

Food & drink

Comfort food

Cheeseburger

Burger

Ice Cream

By owner

Street View

Menus and Prices

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Reviews

I think we visit here a minimum of once a day.
They do have quite a few times that their app goes down.
But that's not their fault at the store.
The only issue I ever have is when I order extra real fruit, I RARELY get it, and sometimes I don't get any.
The service is always fast, friendly & and accurate.
EXCEPT the extra fruit in the drink.
But considering that we order enough for 5 people, I think a mistake is fine.
It just seems to happen quite often and be the same mistake.
I'm sure they're understand

Owner response

Thanks so much for your feedback! This is what we love to hear.

Breakfast burrito super sonic doesn't raise my blood pressure and it is very filling.
The staff at Vivion Road Store.
Oak Park are the best.
Great customer service.
Order right everytime.

Owner response

Thanks for sharing, Susan! We can't wait to see you soon.

I pulled into the drive through at 10:28pm (they close at 11pm), no one was ahead of me and no cars in the stalls.
I sat at the speaker for 2-3 mins with no response.
I then pulled up to the window and all the employees ignored my presence for another 2-3 minutes while I sat at the window.
After I shouted “Hello” 2-3 times an employee reluctantly opened the window as if I was a bother.
I asked if they were still open and she said yes, and I asked why they were ignoring me and she made up an excuse that the girl working the drive through had a messed up headset.
After that, I was so irritated that I no longer wanted to order, or give any amount of money to this location. My first job ever as a high school kid was a Sonic car hop, so I have a respect for Sonic employees and I always tip generously when I go there. I don’t go to Sonic often anyway, so I’m sure they couldn’t care less about this review, since it seems like they don’t want to work or provide a single ounce of customer service anyway.
If you’re going to act like that, don’t work in a food service job.
There are other entry level things you can do.

Owner response

Hi Chris, we are so sorry about this.
Thanks for reaching out.
We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.

Reservations