Fast food restaurant
Charged me for ice cream only to tell me after that they donât have it and if I want my money back to call this numberâŚ.Why did you even take my order? The carhop was basically as confused as I was when I asked.I called them as soon as I got home to talk to a âmanagerâ and he just reiterated that the ice cream machine is brokeâŚ.Okay cool, then why did you charge me?! I asked when I could talk to the actually manager and he goes, âthey will be in tomorrow.â.So dude lied about being the manager too. So to be clear, I was charged for food and then brought out a note that said they didnât have my food.
Owner response
We're sorry to hear you had a negative experience with one of our locations.If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Mold on my chili dog bun is enough for me to never eat sonic again.Iâm getting a lawyer
Owner response
Thank you for messaging us, Keenan.We agree, that is unacceptable and we apologize.There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable.Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
You scream I scream we all scream for ice cream!! They have lots of choices that hit the spot every time.I love their happy hour drinks.And the 99¢ drinks in the am........You had me at ice cream:)
Owner response
Thanks so much for your feedback! This is what we love to hear.
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