Shake Shack Short North

Name: Shake Shack Short North
Address: 740 N High St, Columbus, Ohio, 43215, US
Telephone: (614) 697-2029
Price range: $$
Rating: 4.00

Hamburger restaurant, American restaurant, Fast food restaurant, Meal delivery, Takeout restaurant

Location: 740 N High St, Columbus, OH 43215, United States
Phone: (614) 697-2029
Price: $$

Opening hours

Sunday: 10 am-9 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-12 am
Saturday: 10 am-12 am

Delivery

Sunday: 10 am-9 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-12 am
Saturday: 10 am-12 am

Food & drink

Vibe

Cheese fries

Chicken sandwich

Burger

By owner

Street View

Menus and Prices

Add Your Review

Reviews

I've had bad service before but this was a new level that I'll have to keep in mind from now on.
I get it, they are getting paid minimum wage to deal with the scum of the earth and work with food but if I'm not actively doing anything to be a bad customer I do sort of expect to at least be treated with disdain and not being straight up hostile. My giant mistake must have been having the audacity to ask what a Black and White Shake was.
I would have normally assumed it would be Cookies and Cream but they already have that on the menu, so hence my question.
The employee immediately gave me a look as if I had just called them a slur or something and then answered my question as if I was a child with a developmental disorder.
Cool, okay I deal with mean people everyday of my life so that's whatever. The last thing I needed was when the food actually came the same employee just chucked the platter with fries and burgers onto our table instead of setting it down.
I worked food service for 4-5 years and I never pulled that one off even by accident nor on my rudest customer. That aside, food was fine if not really small for the price (most things are these days it seems).
Pretty basic fare.
The cheese fries were surprisingly good too as well as the eponymous shake.

Owner response

Thanks so much for your feedback, Mauro.
We pride ourselves on our friendly service and the quality of our food, so it's disappointing to read that your recent visit wasn’t up to our standards.
We can do better than what you've experienced, so we'd love to invite you back to the Shack.
Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thanks again, The Shake Shack Team

We had a great experience at Shake Shack Short North! We started by ordering our food at the kiosk, it was easy to use and convenient! Our food was delivered to our table hot and delicious! We ordered cookies and cream shakes they were amazing! Staff was very courteous! Highly recommended!

They finally fixed the front door so I was eager to return to this location.
I ordered the chicken shack.
The chicken and tomatoes left something to be desired.
Pretty small for what I paid for this.
The shake was good though and the guy who handed me my food was kind. Pinky finger for scale

Owner response

Amy, thank you for your feedback.
It's disappointing to read that you weren't impressed by your meal.
You should always expect a great meal at every visit.
We can do better than what you've experienced, so we'd love to invite you back to the Shack.
Could you email us your review at share@shakeshack.com so we can get in touch? Thank you again, The Shake Shack Team

Parking