Coffee shop, Bakery, Breakfast restaurant, Cafe, Coffee roasters, Coffee store, Espresso bar, Pastry shop, Tea house, Wi-Fi spot
While Scooters products are very good, the service is lacking. Of the three employees I come across when I stop in, only one is friendly and says hi. The others look like they are bored and/or don't want to be there.
Owner response
Hi Charles, we appreciate you providing us with your feedback.Our team would like to look into this further. At your earliest convenience, please share any additional details by filling out the contact form provided at the link below, so we can put you in contact with the management team at the location you visited.https://www.scooterscoffee.com/contact
They did a good job on my coffee and heating up my sandwich, but the fact that they don’t honor the app points or rewards is inexplicable to me.This place is crazy busy and it would have a minimal affect on the overall picture.Do the right thing and honor the app.
Owner response
Thank you for your feedback, Ryan.We strive to provide the best customer experience possible with each visit.We understand your disappointment, and we'd like connect you with the management of this location.At your earliest convenience, please fill out the provided contact form at the link below.https://www.scooterscoffee.com/contact
The food I ordered was great.The person running the register, however, was shockingly rude and nasty to me when I pointed out that I was overcharged.I don't use those words lightly.I don't go around karening out on food service workers, and I don't usually bother writing Google reviews.Shockingly rude and nasty.I've never been treated that way at any business in my entire life.We aren't talking about a grumpy worker giving less than stellar customer service.If Scooters wants to reach out to me for the whole story, I'll gladly tell it.And there were plenty of other employees there who witnessed the incident and will corroborate.
Owner response
Hello, we appreciate you providing us with your feedback.Our team would like to look into this further. At your earliest convenience, please share any additional details by filling out the contact form provided at the link below, so we can put you in contact with our Corporate Customer Service team.https://www.scooterscoffee.com/contact