Pizza restaurant, Bar & grill, Caterer, Chicken wings restaurant, Family restaurant, Gluten-free restaurant, Italian restaurant, Pasta shop, Salad shop, Sandwich shop
It wasn't bad.I went to Sam and Louise's for lunch.They had an awesome lunch special, and our waitress was fantastic.The food came out in a timely fashion with no issues.I just wasn't entirely impressed with the taste of the food.It was ok.Great place for a quick in and out dining experience.
Just got home from our first and last visit to Sam and Louis Elkhorn, Nebraska.We ordered pickle chips, large pizza, and two soft drinks.after waiting about an hour and 15 minutes and after finishing our appetizer and watching two other tables that got their way after we did get their full orders of pizza and appetizers I got up and asked the waitress where our pizza was? The waitress stated she was sorry that they had lost our ticket and the pizzas now being baked? She brought us our ticket before we even received our pizza, no discount or anything after waiting all that time! I told her just forget the pizza we have to go. I asked her why there wasn’t even a discount on the bill for waiting over an hour and she stated well I didn’t charge you for the refills on the drink! I couldn’t believe what I was hearing I didn’t even know there was a charge for refills! Finally, she came over and said that she was sorry again and there will be no charge for anything And do you still want the pizza? I could not believe the manager didn’t come over and handle the situation very very poor management ! We went ahead and took the pizza home because they asked if we still wanted it hardly any cream cheese hardly any pepperoni or cheese and they charged three dollars per topping?
Ordered pickup through doordash.Despite ordering an expensive entree with an upgraded pasta option I received mozzarella sticks and terrible garlic bread instead.1st time trying since management changed years ago, last time until it changes again
Owner response
I'm sorry you received the wrong bag when you picked up your order.I'd be happy to fully refund you or send you a gift card, whichever you prefer.I'd need to know the order number or your name and phone number to look up and process the refund.Please fill out this form so that I have your contact info and be sure to choose the Elkhorn location.https://samandlouies.com/feedback/.you can let me know if you'd prefer a refund or a gift card in the comments.
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