Pizza restaurant
Food & drink
Pizza
Street View
Sal’s pizza is good old fashion tasting pizza.It is good and tasty! I usually order the Sal’s special and delicious wings. I don’t taste preservatives in their food, which makes it even better for tasting only the ingredients. You can buy cans of soda while you pick up your order. Only cash and check accepted. Pizza is ready within 20 minutes, they move super fast.
I have lived in the area for a decade and Sal’s is easily my favorite pizza place in the IE. No, it’s not the cheapest. No, they don’t offer points or deals or freebies. They DO offer handmade pizza from fresh ingredients with generous toppings and perfectly cooked crust. Bonus points for not charging extra if you do a pizza half and half.
I'm sad to write this review.My husband and I have been ordering Sal's Pizza for well over 10 years.The food and service have always been great.But, tonight we were met with bad service from someone who sounded new that was a bit of a smart a$$.We were not very hungry tonight and ordered a small pepperoni pizza and two cactus cooler drinks, an order mind you that we made 2 weeks prior.And tonight we were told they would not deliver because there is a $25 minimum purchase now.I asked when did this go into effect? He said earlier this year about 4 months ago, and I explained we had the same order 2 weeks ago and he said I doubt that.A little taken aback, I explained that Sal's raised their prices, charges a delivery fee and I tip the driver every time.This makes no sense, if I don't want as much food.He said, well that's the price of inflation.What a smart a$$, so I explained yes, that's why Sal's raised prices for that reason.So, it makes no sense to be punished for ordering a normal pizza and drinks that you pay a delivery fee and tip! Sal's seems to be heading in a sad direction.The pizza is amazing, but this poor service and minimum purchase requirement is absurd and needs to go away when you are already charging a delivery fee.
Owner response
Hi there, I'll try to respond with some facts here so I can to help you understand a little bit on how tough it is for a restaurant these days....the order you requested in food cost was $19, There is a $6 delivery fee on top of that which helps the driver to pay for gas and required insurance which I'm sure you know are astronomically expensive at this current time (some of our drivers insurance policies for food delivery has doubled in the last 6 months btw).Going back to your $19 order.Let's just say a business is running at 35% food cost on that $19 order that's almost $7, so now we're at about $12 still left over.At the new labor rate for a delivery driver let's say he takes 12 minutes to get to you and a few minutes at the door and 12 back...Almost 30 minutes...so that's about $8.50 paid out in labor wage for the driver to deliver your pizza...there's now $4 left over..one thing you're correct about is Sals will be headed in a sad direction if we keep delivering at that rate...I'm not surprised Pizza Hut stop delivering once minimum wage went up. It's hard as a business let alone a delivery business.I apologize that you were unhappy with the customer service...We try to help the customer understand the issue about the 25 dollar food minimum...Some people add more food..Some people pick it up instead and some people are unhappy...One thing I've learned is you can't make everyone happy...BUT..we can't deliver you a pizza and make 4 bucks for the business and be expecting to survive ..Please forgive us..We hope you will have an understanding that we are not here to gouge anyone or take advantage of either....We hope you will come pick up the pizzas on a day you aren't as hungry...
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