Salad and Go

As soon as I went up to the menu board they did not want to take my order because they were almost closing.
They told me yeah we’re only accepting cards right now.
I get up to the window and get my salad and the Girl tells me yeah so I just wanna let you know for next time we close at 9….I told her I know I’m fully aware of that what’s the issue because I ordered before they even closed.
She then called all of her coworkers up to the window to all start yapping nonsense at me.
I literally had four girls standing at the window, running their mouth at me talking nonsense.
And then this unkempt lil emo goth girl with nasty piercings all over her face can up at shut the window on me, when I was trying to explain that it’s rude to have a customer come in and spend money and then you’re going to guilt me because I ordered before closing time.
It was also uncalled for.
They should put as much effort as they do with arguing with paying customers into actually working.
So basically they closed their drawer prior to closing and in hopes of not having to make any more orders, then they tell all the customers that are paying with cash they cannot order.
IF YOU ARE OPEN TILL 9 pm be open till 9 pm.
And do not then guilt me for purchasing food before you’re even closed.
I’m writing this review because it is not the first time they have done this exact thing to me.
Onetime I came to order and they paid the automatic sorry we’re closed.
I sat there for like 3 minutes waiting I pulled up to the window and waited for an employee and I asked why did I get ignored at the speaker l.
She’s like we’re closed.
I told her well yeah, now you’re close when I’m here at the window but back when I tried to order at the speaker you ignored me until it was 9 pm so that I couldn’t order.
It’s the lack of work ethic that they constantly show everytime I come here.
I come here a lot and that is why I’m writing the review because I’m sick of it.
At this point I’m sick of coming here and ordering food and feeling like I’m inconveniencing them to have to do their job.
It’s only at this location as well because I go to other ones and I never have any issues.
If you’re open till 9 PM, then truly be open till 9 PM that’s all I’m saying I don’t think it’s that hard to put some lettuce with some chicken and some cheese and croutons in a plastic container but they act like you’re asking too much of them cause they’re more concerned about not working.
I don’t know why I continue to come here after the amount of times that they’ve acted like this.
I will not spend another dollar here.
The salads are good but their work ethic and customer service skills are terrible and for that reason if you’re thinking about going to this location at night after 8 pm you should not.
It’s like their motto is, let’s avoid having to make as many orders as possible.

Owner response

First time to Salad and Go.
Tried the chicken potpie soup. Wonderful.
I had had dental surgery a few days ago, only soft food, and the soup was just right.
Ingredients were diced small, made it easy to eat. I'LL BE BACK.
VERY TASTY.

Owner response

here multiple time.
As I’m a frequent customer.
It’s almost every time, my order is made wrong. Once there was a hair, which I do have video evidence of. The other time was chicken (I don’t eat meat, and ordered tofu i stead) yet, when I drove the 20min back with my receipt, their excuse was that I didn’t order that.
(The receipt said otherwise but okay) Today, I order the same as usual, but when received I was sure to check the food for any mistakes.
There was cheese, so I understandingly told the lady at drive through that the drive through and the disrespect she gave my husband was truly horrible. She made snarky remarks, also told us we had to pay double to fix their mistake….. With much trouble she had already given us, the extra tofu I had paid for wasn’t there….
Truly disgusting.

Owner response