Pizza restaurant, Caterer, Chicken wings restaurant, Family restaurant, Italian restaurant, Pizza delivery, Pizza takeaway
Food & drink
Vibe
Pizza
By owner
Street View
This is my favorite pizza in the world.I treat myself to it when I can because the price point is high.The pizza has never been bad in quality.They just can't seem to pay attention long enough to my order to get it right.If I pay full price for a King Arthur Supreme every single topping needs to be on it.But because there are side convos going on behind the counter or with friends/co-workers, and the woman putting my pizza together forgets toppings, I don't get what I ordered but paid full price for.They didn't even try to fix it.It was just too bad for me on this one.GET IT TOGETHER.You're here because the customers are here, not the other way around.Make an effort to make me want to come back.I won't for a while because I wasted money today.There's another location on Redwood in Castro Valley that I'm happy to give my money to and the service is GREAT and my orders are accurate every time.
Owner response
Thank you for your feedback and for being a loyal customer.We're sorry to hear about the repeated issues with your order accuracy—this isn’t the experience we want for you.We’ll be addressing this with our team to ensure our focus remains on delivering the quality you expect.We appreciate your patience, and we hope to earn back your trust in the future.
I order a large double pepperoni for my kids.I pick up my pizza burn and barely any pepperoni on it.I call CARLOS who is the manager of this pizza place here in Hayward.He said we’ll bring the pizza if you want so I can make your pizza right. He was very rude.We asked him if he can deliver the pizza because I have two small kids with Special Needs and he said no he won’t even give me the money back. Sad ☹️ make my kids so sad 😭
Owner response
We appreciate you bringing this to our attention.Our sincere apologies for this experience.Please email us at rtpreviewsupport@fatbrands.com and reference this review so we can elevate your feedback to our team.
whoever made my large combination pizza yesterday.last four of my # 8586, my pizza was great.whoever made it ya'll need to keep them because that person made my pizza with love lol seriously
Owner response
Thanks for sharing such a wonderful review! We’re happy to be worthy of 5 ⭐
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