Restaurant, Breakfast restaurant, Coffee shop, Family restaurant, Fast food restaurant, Internet cafe, Meal delivery, Takeout restaurant, Mediterranean restaurant, Sandwich shop
Food & drink
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Menu 2
Honestly I’ve had good coffee, great coffee, Portuguese Bica, and then there is this “latte”.Just saying it was not good doesn’t really present the full absence of flavor I’m experiencing right now.It’s like drinking ash and broken dreams.90% sure it’s a powder mix, and although they have a latte / cappuccino machine; it was served so quickly that it was either premade or simply a mix.And not a good mix.This is 2am gas station coffee from a machine you drink just to stay awake.I’m flabbergasted that I had to pay €3 for substandard coffee when yesterday I got a gourmet latte in Madrid for €2.Yes I get it, it’s the airport.But given the rating of Rodilla and the fact that there’s a Starbucks just next door; somehow I expected more.
Owner response
Hello.We genuinely regret that our latte failed to meet your expectations, and we appreciate your candid feedback.We are actively investigating the issues you raised regarding the taste and preparation process.It is disheartening to learn that our coffee did not match the standards you've experienced elsewhere. Your comments are taken seriously, and we are committed to enhancing our coffee quality.We understand the importance of delivering a superior experience, and your input serves as a valuable guide for improvement.We apologize for any inconvenience and hope to have the opportunity to regain your trust during your future visits.Remember, you can help us improve by sharing the details of your case at cliente@gruporodilla.com.Best regards.
Service unfriendly, food just acceptable.Unacceptable prices.Two little sandwiches, two “focaccia” more than 20 euros! Might i suggest do not go in this site ?
Owner response
Hello Marco, we are very sorry you had a bad experience, this is not usual in our establishments.Thank you very much for your comment, it helps us a lot to improve.Remember that you can send us any questions or incidents to cliente@gruporodilla.com.Best regards.
The staff refused to offer fresh squeezed orange juice even though the machine was full of oranges because they had "just cleaned the machine".It was around 440pm on Friday July 5th and they were about to switch shifts at 5pm.I don't think that is a good reason to refuse to provide products to customers.They should clean the machine at the end of their shift not 30 minutes or more before and then refuse service to customers because they want to go home as soon as possible.Honestly this type of attitude is the only thing I dont like about Spain and its a shame tp get it even at the airport where the prices are so high and the clients are international.we expect better
Owner response
Hello Melissa, we apologize for what happened, this is not usual in our restaurants, as we take great care of the attention to our customers.We have already informed the manager of the restaurant so that it does not happen again.We hope to regain your confidence in us and see you again at Rodilla.You can help us to improve by telling us in detail about your case at cliente@gruporodilla.com.Best regards.
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