Red Lobster

Name: Red Lobster
Address: RIVER CITY MARKETPLACE, 13090 City Station Dr, Jacksonville, Florida, 32218, US
Telephone: (904) 696-2061
Price range: $$
Rating: 3.70

Seafood restaurant, American restaurant, Crab house, Family restaurant, Restaurant

Location: RIVER CITY MARKETPLACE, 13090 City Station Dr, Jacksonville, FL 32218, United States
Phone: (904) 696-2061
Price: $$

Opening hours

Sunday: 11 am-10 pm
Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-11 pm
Saturday: 11 am-11 pm

Food & drink

Vibe

Fried shrimp

Caesar salad

Margarita

By owner

Street View

Menus and Prices

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Reviews

I had the worst experience on a Monday night in my 30yrs of going to red lobster.
Waitress stormy was in attentive and unapologetic for all the issues.
Out of coleslaw lied about it being part of a meal? Biscuits were over cooked and food was not cooked well.
My spouse doesn’t like conflict so we paid 100 and left but be sure everyone will know don’t go there and we will never be there again.
It was like twilight zone.
Not once did a manager come by and ask us about our meal.
When we were asked by stormy we said it was ok and she said GREAT.

Owner response

We're sorry you were unsatisfied with your experience, Jacquie Proffit, and our team would like to learn more so that we can prevent these mistakes in the future.
Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM040324A.
www.facebook.com/redlobster/ Thank you!

Great place.
Our server Kristi was really attentive to us as patrons, as well as the rest of the people in her area, very pleased with the food and service.
Absolutely pleased with our servers performance.
Is what I don't understand is how people are calling out of work for no valid reason and still have jobs ?????? When people call out it makes things very hard on the rest of the servers.
This needs to be looked into by corporate, and the rosters need to be looked at for Xmas schedule as well and those that called out.
If you don't want to work, you don't need a job. With that said it is a good place to eat with good food, and our waitress was amazing 😍🤗, if it wasn't for Kristi, we would of just walked out.

Owner response

We love this! Thanks for rating our Jacksonville Red Lobster and we hope to welcome you soon for dinner or #RedLobsterToGo!

First of all, I had no intention of eating at Red Lobster, but I'm glad I did.
After looking at the menu, I asked myself, "What would be the perfect meal to order for a single guy?" So I ordered myself, the Clam Chowder (which was perfect), the Twin Lobster Tail entree with Rice and Steamed Broccoli, and the 16oz.
New York Strip on the side.
I see why my past girlfriends would order this.
The steak and lobster combination was on point!!! The steak was cooked perfectly, and the twins were excellent.
Overall, I had a great time.
What made my visit even more enjoyable was my server, STORMY!!! She was quick, and she got my order right the first time!! Plus, she didn't smother or crowd me.
Great job, Red Lobster 🦞 👌