Fast food restaurant, American restaurant, Chicken restaurant, Southern restaurant (US)
The day previous to this review I went and got the Caniac to go and when I got to work it was short 2 pieces of chicken.Called and they immediately said come back and we'll make it right.Now the reason I decided to make the review is due to the manager who stepped in when I got there today.Some managers and fast food establishments like to stand around and make themselves look important at times.Jy however evidently is more concerned about customer service and correcting errors that his team caused.He didn't just say make the food for me he did it himself to make sure it was done right.That's some pretty good customer service and a way to step up to show how important customer service should be to everybody.Good job sir!
Owner response
We agree our Crew is the best, Danny! We’re happy to hear our Crew could make you smile.
Worst Cane’s meal I ever had.Will NEVER go back.French fries had no color other than pale and soggy.Chicken wasn’t hot.Live 6 minutes away at max so should have at least been warm but NOT.U NEED TO CHANGE MANAGEMENT if u want to make $$
Owner response
Oh no! Please call us at 1-833-HICANES or contact us at www.hicanessocial.com.We want to address what occurred because we want to serve you better next time around.
Every time I get food here, the chicken fingers get smaller. 😒 and the charge you like 45 cents for an extra tiny Petri dish of sauce.😆 it's quite comical, really. The food is expensive.They should be giving you more than one half filled Dixie cup... I'm not going to say I'm never going back, but my visits will be fewer than before.All that being said, the food is hot and tasty, and the staff was nice.So kudos for that.
Owner response
We are so sorry to hear this.Please call us at 1-833-HICANES or contact us at www.hicanessocial.com.We want to address what occurred and work to get better!
Chicken wings restaurant
5325 McPherson Blvd Ste 130, Fort Worth, TX 76123, United States
Chicken wings restaurant
5329 Sycamore School Rd Suite #105, Fort Worth, TX 76123, United States