Fast food restaurant, American restaurant, Chicken restaurant, Southern restaurant (US)
Soggy, underwhelming, and over priced.A location I went to in San antonio was so much better, their Texas toast made me feel like my life changed, this one mehhh not so much.I suggest better ventilation for ur Togo containers and paper to go bags.
This was my first time, picking up food sort of late at night through the drive-through and asking for extra hot sauce, seemed to be a problem for the person working at the window.She had a very long ponytail with hat, just gave me a glare when I asked kindly for stuff, not sure if she was just having a bad night or what..would rather drive to a further, raising Cane’s, then come back here to be quite honest
Owner response
We are so sorry to hear this.Please call us at 1-833-HICANES or contact us at www.hicanessocial.com.We want to address what occurred and work to get better!
Not worth what they are charging for chicken thats the size of a big shrimp. Drive thru lady threw change at the side of my car because she wasnt paying attention… disnt even look at me when she tossed the change, then made me go inside to get my change that wasnt on the ground. They cant handle a single order change when they dont even serve many items… I was raisin canes biggest fan until they just went downhill with the service at every restaurant from San Diego to LA.I have visited every single restaurant.They are not as good as they used to be.I dont respect them as much as I used to either.A Terrible customer service.Terribly small chicken.Charges for more sauce knowing they didnt give you enough.$15-20 for some chicken… its just not worth it to me anymore. I called customer service.Its some guy in a closet by himself who whispers into the phone.If you say you cant hear him, he makes it sound like he is a foreigner so you hang up.If you call back and ask to talk to a manager or anyone else at all… the operator will send you to him again and he sends you to voicemail and when I called back again they blocked my number! Swear! I totally swear by there being only one customer service rep.Its quite comical how little they actually care.
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