Rainforest Cafe

My honest review of this horrible experience, after almost waiting 20 plus year to go to this restaurant, thinking that was pricey to treat my entirely family.
I was finally able to bring my entitle family to celebrate my father’s birthday, they sat us down, we waited to be more than 20 min just to take the drink’s order .
We waited another 15 minutes for they can bring the drinks.
We finally place our food order, as we waited 40 minutes for our food to arrived we observe that families that had come in later than us were served before us.
We were at this point 1 hour 20 minutes waiting for our food, We grew inpatient as we talk to the manager she assure us that our food will arrive soon which it did not happened.
When our food arrived was cold, soggy and unpleasant.

Owner response

This just happened to be next to Dave N Busters at Ontario Mills Mall and it was my kids birthday.
So we were looking for some thing in the area and decided to check it out.
The decorations were so very cool.
There was an alligator outside moving in his mouth was opening and closing and they were monkeys and birds hanging.
There’s a gift shop as soon as you walk inside of the restaurant to get in line to be seated.
There is also a bar to the left-hand side.
The only disappointing part about the decor was that the fish aquarium had absolutely no fish just bubbles and water in a tank.
The only real issue that I had with service was that when we were initially sad, we were taken all the way to the back of the restaurant in the right hand corner next to where the servers come out.
Obviously we chose the place for the ambience so we preferred to sit in the middle of it.
I informed the hostess that we were not happy with our seating arrangement, and she took care of it for us, moving us to the center of the room.
About every 30 minutes or so.
A thunderstorm would happen and lights would flash and all of the animatronics would start making noises and move around.
It was actually pretty exciting.
We got the awesome platter of adventure.
Everything was good except the southwest rolls were a little spicy so for someone who does not like a little kick I would not suggest it.
I ordered the rainbow colada with the take home glass which was good but I feel it could’ve had a bit more alcohol.
My kid got the bird collectible which was about a kids size drink. Honestly I was expecting for the quality of the food to be similar to red lobster for some reason, but I would say that this is a grade above that.
I got the Rasta pasta and it was exceptionally good.
My kid got the fish and chips, and he stated that that was good as well.
One of my other kids got a grilled cheese and they said it wasn’t the greatest.
my other child got spaghetti and it was decent.
We also got the steak and shrimp.
We ordered it medium but it’s such a low grade of steak that it seems only medium rare or well done would be realistic options.
We just didn’t eat it because it came out bloody.
They sang happy birthday to my kid and gave him a free cupcake.
I will say it’s a little pricey, but for the ambience and a special occasion worth it.

Owner response

First time here.
Me personally this is a one time thing and probably won’t be back since I don’t live near by.
Food was OKAY I would give it about a 7/10.
I feel like service could be better because I felt like we were forgotten most of the time.
We were sat in a corner on a booth.

Owner response