Rachel's Kitchen

Name: Rachel's Kitchen
Address: 9691 Trailwood Dr, Las Vegas, Nevada, 89134, US
Telephone: (702) 213-4576
Price range: $$
Rating: 4.10

American restaurant

Location: 9691 Trailwood Dr, Las Vegas, NV 89134, United States
Located in: Trailwoods Center
Phone: (702) 213-4576
Price: $$

Opening hours

Sunday: 7 am-5 pm
Monday: 7 am-8 pm
Tuesday: 7 am-8 pm
Wednesday: 7 am-8 pm
Thursday: 7 am-8 pm
Friday: 7 am-8 pm
Saturday: 7 am-8 pm

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Reviews

Sad! I ordered French toast and they literally took like sourdough bread loaf and cut it in a big chunk and put it in the pan apparently.
It is not like a real French toast and it really did not taste good whatsoever.
The waiter didn’t bring any syrup and he didn’t bring any butter.
I had to go wait for someone to come back out of the kitchen to get some butter and by that time it was cold.
Coffee machine was empty, there was no Coke left in the Coke machine.
They are obviously understaffed or something.
The floor was dirty, and the tables were not cleaned.
The general quality of food and staffing has gone way down hill.

Owner response

We're terribly sorry for your visit with us, M! Food quality and guest satisfaction is very important to us, so we will share your feedback with our team ASAP.

I was expecting a lot more than what we got in terms of quality.
Average food at full restaurant prices.
Frozen potato, not fresh, wonder bread type of toast.
Not coming back.
Place was empty,now we know why.

Owner response

We apologize for your recent visit with us, Emmanuelle! Food quality is very important to us, and we will share your comments with our team.

The Staff was Fantastic, the food was good.
What could have been better, in my opinion is to have started setting up the group tables and chairs sooner, so that only item remaining was the food and coffee.
Also, no water was offered, nor provided. This may, or could have been the decision of the group representative. The tape used to secure the plastic table cloth should have been designed to stick to the underside of the Tables.
Tape such as Gorilla and/or Duct Tape would have been ideal to use.
The Scotch type tape is designed to be used on Paper.
However, any Tape is better than No Tape at all. The Tape Dispenser of this Restaurant was caked of layers of Food.
Horrible to touch!

Owner response

Thank you for the four stars, The Curious Hippie! We're so pleased to hear you enjoyed our food and guest services.
We will share your comments with our team.
We hope to see you again soon!

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