QDOBA Mexican Eats

My wife arrived home with a sad excuse for an online order, so I called the store to ask about getting a refund because we got burritos the size of a small potato, with nothing in them.
We were informed of no queso or guacamole, but our burritos were nothing but rice and beans, with ground beef for a replacement of steak. The young girl who answered quickly passed the phone to the manager who answered and gave his name, **dy. When I told him we didn’t get any ingredients in our burritos he was extremely rude and informed us, that we needed to come back with the food to get a refund.
So we did. When we got there, I noticed all the salsa & cheeses & sour cream were available, but not on any of our burritos. The young lady’s now sitting at a table instead of behind the serving counter yelled for manager **dy when they realized my wife was back. Manager **dy came from the back in a dirty Tshirt & jeans, nothing with any Qdoba branding in it, took my order & started heading back while saying I’d get a refund in a few days….I grabbed my food bag back and requested a receipt showing the refund. He said he couldn’t refund it because it was done online, so I asked why he just told me on the phone he could refund me as long as I brought back the food. He then reluctantly agreed to get me a refund receipt.
When I asked for his name he told me Bob, which obviously was a lie. There is a lack of character & professionalism shown by the staff. This is not the first bad experience I’ve had at this location but it will be the last. Qdoba in FDL used to be a great experience, but in the past year or so it’s become a dump.
I will certainly Never visit this location again.

Owner response

I go occasionally, went tonight because I wanted a quick meal after work and I have a $5 credit.
I always go during the day and the service is decent.
Tonight I went and the girl greeted me irritated with "what's your order?" I work in customer service and she appeared alone and I understand that she was probably stressed.
Told her my name and she made my order.
Everything would've been fine if she: 1.
Didn't throw my food in a bag and slam it on the counter and say "here you go." 2.
Didn't cheat me out of what I paid for.
Usually I get bowls and they give you a good amount for your buck.
It felt like she gave me a little more than just a small bowl when I paid for a regular.
Even after mixing it all up it looks very sad and the food was cold when I got it and when I got home.

Owner response

This location has been a train wreck for at least two years now.
Used to be the go to place for lunch and dinner… Put an online order in tonight at 7:30 and it kept “getting delayed” out to two hours before I opted to cancel and go somewhere else. If you want great, local Mexican food that’s 1000x better tasting and service that can deliver just choose any other place in town.
This place should just close.
At this point they’re just giving the Qdoba brand a bad look.

Owner response