QDOBA Mexican Eats

Food was delicious as always.
But there was an older lady on the line in a manager shirt.
She was VERY rude.
From the time we walked in she gave us and everyone else that walked in the DIRTIEST look.
It was almost scary asking for your toppings.
I asked for extra lettuce because she gave me literally 5 pieces and grabbed the lettuce so aggressively.
This is the second time she has been this way.
If she hates her job that much maybe she should consider getting a new one.
The younger man on the line (yellow shirt) doing the hot food was SO nice he made the experience better:) But again the food was amazing!! We were there on Saturday 4/6 around 12.

Owner response

We ordered online and picked up in store.
The line was long if you were doing walk in service.
But the workers tried there best and were efficient.
They also had 2 lines of food going.
One for online orders and one for in store.
Seemed smart.
Food itself was great.
I don't eat out often but may do this again.
Prices were expected.

Owner response

We got an email about a deal that was a buy one get one free entrée and we had planned to come here for dinner for over a week because of that deal.
We placed an order and it was to be ready at 6:15 PM.
It is currently 7:10 PM and we still do not have any food.
Customers came in and left with their food through the line faster than placing this online order.
Why send out emails for these kinds of deals if you do not have the staff nor ability to accommodate these types of promos? I will never plan to utilize something like this ever again because it was just a money grab from this restaurant.
Waiting over an hour for “fast food” when the order should’ve been ready to go when we walked through the door is absolutely ridiculous.
This entire experience made me never want to be a QDOBA customer again.

Owner response