Potbelly

Name: Potbelly
Address: 756 E 111th St, Chicago, Illinois, 60628, US
Telephone: (773) 344-3346
Price range: $
Rating: 3.90

Sandwich shop, Beverage distributor, Caterer, Deli, Fast food restaurant, Lunch restaurant, Restaurant supply store

Location: 756 E 111th St, Chicago, IL 60628, United States
Phone: (773) 344-3346
Price: $

Opening hours

Sunday: 10 am-11 pm
Monday: 9 am-11 pm
Tuesday: 9 am-11 pm
Wednesday: 9 am-11 pm
Thursday: 9 am-11 pm
Friday: 9 am-11 pm
Saturday: 10 am-11 pm

Delivery

Sunday: 9 am-9 pm
Monday: 9 am-10 pm
Tuesday: 9 am-10 pm
Wednesday: 9 am-10 pm
Thursday: 9 am-10 pm
Friday: 9 am-10 pm
Saturday: 9 am-9 pm

Food & drink

Vibe

Sandwich

Street View

Menus and Prices

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Reviews

That reading was a year ago.
Today on the other hand has a 1 star for this potbelly store.
The cucumbers you see were in a stack on that end of the sandwich, the other half of the sandwich had 1.
I ordered on white bread, this is wheat.
Staff have always been polite, the guy who waited on me today I've not seen before.
No getting, no thank you, but here's your wrong order bye.

Just left your drive-thru.
Ordered your pot pie soup, the wreck.
I drive off and noticed that I didn't receive oyster crackers.
Not a problem for me but I guess it was for the drive-thru attendant because with much attitude she says " crackers don't come with it, you have to ask for it".
All that conversation wasn't necessary.
All she had to do was pass me the crackers and I'm on my way.
I enjoy this location but today something was off.
After ordering I sat at the drive-thru window for at least 10 minutes before the cashier or the young man that was standing there acknowledged me.
I thought this was odd because usually you pay and then wait for your order.
Not today because both employees were on their phones and the youngman never turned around to acknowledge my presence.
Management should be made aware.
Customer service suffered today.

Owner response

Hi Darentiz, We’re sorry to hear of your less than satisfactory experience.
Being known for our great customer service it came as a surprise, please reach out to us directly at customerservice@potbelly.com so we can discuss this directly with you.
We value our customers opinions and would like to thank you for bringing this to our attention.

Beware of what you purchase.
My Farmhouse salad had leaf lettuce that was extremely old.
It was red.
It was very obvious that this lettuce should have been thrown away but no.
It was given to me with no problem.This Potbelly's does not have the high standards and committment to customer satisfaction as the Potbelly's located West of the South side of Chicago.
It's really sad we are not receiving the same level of excellence in the East as given in the West.
I will stay West.

Owner response

Hi Terra, We apologize for your experience.
We appreciate you reaching out to us so we can continue to improve.
We look forward to seeing you again soon.
Peace, Love & Potbelly.

Reservations