Pollo Tropical

Name: Pollo Tropical
Address: 10989 San Jose Blvd, Jacksonville, Florida, 32223, US
Telephone: (904) 288-5990
Price range: $
Rating: 3.50

Chicken restaurant, Cuban restaurant

In the bustling Mandarin Corners Shopping Center, Pollo Tropical serves up a casual dining experience focused on flavorful chicken dishes with a Cuban flair. Ideal for a quick lunch or dinner, the restaurant offers a range of options, from comfort food to healthy choices, including vegetarian delights. The atmosphere is trendy yet family-friendly, supported by fast service and various dining options, including outdoor seating and curbside pickup. While many appreciate the menu, recent reviews seem to highlight concerns surrounding service consistency and food presentation. Accessibility features make it a convenient spot for everyone.

Contact Info

Location: 10989 San Jose Blvd, Jacksonville, FL 32223
Located in: Mandarin Corners Shopping Center
Phone: (904) 288-5990
Price range: $

Opening hours

Monday: 10:30 am-11 pm
Tuesday: 10:30 am-11 pm
Wednesday: 10:30 am-11 pm
Thursday: 10:30 am-11 pm
Friday: 10:30 am-11 pm
Saturday: 10:30 am-11 pm
Sunday: 10:30 am-11 pm

Other Business Hours

Delivery

Monday: 11:30 am-9 pm
Tuesday: 11:30 am-9 pm
Wednesday: 11:30 am-9 pm
Thursday: 11:30 am-9 pm
Friday: 11:30 am-9 pm
Saturday: 11:30 am-9 pm
Sunday: 11:30 am-9 pm

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Outdoor seating
Kerbside pickup
No-contact delivery
Delivery
Drive-through
Takeaway
Dine-in

Fast service

Lunch
Dinner
Solo dining

Comfort food
Healthy options
Quick bite
Small plates
Vegetarian options

Brunch
Lunch
Dinner
Catering
Dessert
Seating

Toilets
Wi-Fi
Free Wi-Fi

Casual
Trendy

Family friendly
Groups
Tourists
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free parking lot
Plenty of parking

Food & drink

Vibe

Fried chicken

Chicken

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

Went here to get some good food like usually and was very disappointed.
We ordered a large and the bowl was not even filled all the way and missing rice.
We also asked for extra sauce regardless of cost and we were given an attitude and not given the extra amount we asked for.
I'll be taking my business else where

Owner response

Thanks for taking the time to leave us a review.
Very sorry your experience wasn’t what you’d hoped.
We will connect with management on this matter.

I like the food when it comes in properly.
I used Uber eats 3 times and 2/3 have been wrong in some way.
This last time was unacceptable because I ordered the same bowl I got the other two times and they didn’t put any add ons.
I got a plastic tray of meat rice and a stale bun.
I did not select to remove any add ons.

Owner response

Euonym, we’re sorry to hear that we weren’t able to provide you with the best experience possible.
We will connect with management on this matter.

Food was burnt( tostones ), the rice was not cooked and The Customer Service was horrible.
I understand that you are busy, but customers should never feel like you are a bother.
I paid $23.00 for a plate , food is not cheap , service should not be either

Owner response

Aisha Mohammed, so sorry to hear you had a disappointing experience.
We will pass along your feedback to management.