Pollo Tropical

Name: Pollo Tropical
Address: 730 Skymarks Dr, Jacksonville, Florida, 32218, US
Telephone: (904) 757-2148
Price range: $
Rating: 3.80

Chicken restaurant, Cuban restaurant

Located in River City Marketplace, Pollo Tropical offers a vibrant taste of Caribbean-inspired comfort food, primarily featuring delicious chicken dishes. With a casual and trendy atmosphere, this family-friendly spot is perfect for a quick bite, whether dining in or opting for their convenient takeaway and drive-through options. While some recent reviews have mentioned inconsistencies in service and menu availability, many patrons appreciate the fresh flavors and efficient service. Affordable prices make it a popular choice for lunch and dinner, especially for those looking to savor something satisfying without breaking the bank.

Contact Info

Location: 730 Skymarks Dr, Jacksonville, FL 32218
Located in: River City Marketplace
Phone: (904) 757-2148
Price range: $

Opening hours

Monday: 10:30 am-11 pm
Tuesday: 10:30 am-11 pm
Wednesday: 10:30 am-11 pm
Thursday: 10:30 am-11 pm
Friday: 10:30 am-11 pm
Saturday: 10:30 am-11 pm
Sunday: 10:30 am-11 pm

Other Business Hours

Delivery

Monday: 11:30 am-9 pm
Tuesday: 11:30 am-9 pm
Wednesday: 11:30 am-9 pm
Thursday: 11:30 am-9 pm
Friday: 11:30 am-9 pm
Saturday: 11:30 am-9 pm
Sunday: 11:30 am-9 pm

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Outdoor seating
Kerbside pickup
No-contact delivery
Delivery
Drive-through
Takeaway
Dine-in

Fast service

Lunch
Dinner
Solo dining

Alcohol
Beer
Comfort food
Healthy options
Quick bite
Small plates
Vegetarian options

Brunch
Lunch
Dinner
Catering
Dessert
Seating

Toilets
Wi-Fi
Free Wi-Fi

Casual
Trendy

Family friendly
Groups
Tourists
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free parking lot
Plenty of parking

Food & drink

Vibe

Chicken

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

Haven’t been to one of these in awhile.
Love the food at these restaurants.
During my visit they were out of a few things… said it was a national issue.
No worries… just got something they had.
Was good as well.

Owner response

Thank you for the review.
We look forward to seeing you again soon!

In ordered 2 Family Meals for my boss birthday here at work.
Family meals comes with 4 rolls, so I should've had 8 rolls. I call, got corporate, he says he can give me $10 off.
I told him no, replace one of the family meals, that's your fault, and this same exact thing happened before, and they had to replace my meal.
Keep your $10, replace 1 of my family meals. Update: They are such a liar!! How are you even going to look into something, when you have no way of contacting me. It's a shame they DO NOT CARE ABOUT THEIR MISTAKES.
I WANT MY FAMILY MEAL REPLACED.
THEN THEY SIT EVERYTHING INSIDE THE BAG, AND SIT THE THIN STYROFOAM WORK CHICKEN ON THE BOTTOM, AND IT WAS FLAT, SMASHED, AND THE JUICE HAD SPILLED INTO THE BAG, IT WAS WET.
WHY PUT THE CHICKEN AT THE VERY BOTTOM. I WOULD LIKE 1 OF MY FAMILY MEALS REPLACED!!!!!

Owner response

We’re sorry to hear that we weren’t able to provide you with the best experience possible.
A manager will look into this for you.

Decided to give this place another try after about 6 months of refusing to come back to this place and I must say the environment has changed.
You can tell they have new management because things ran very smoothly.
I was impressed by how good the food was very flavorful and fresh.
When I walked in I was greeted properly and all my request were met.
I will be coming back very soon.
Thank you 😊

Owner response

Hi Jay Shields, thank you so much for the review.
See you next time!