Pizza Hut

My husband and I just finished our ‘dining experience’ at this Pizza Hut.
It was honestly the worst experience I’ve ever had at a Pizza Hut. For starters, walking in we were not greeted by the cashier (I believe her name was Tiffany since it is what is on the receipt) and when we walked up to the counter, the young lady was with a customer at the drive thru but it would have been nice for her to acknowledge us by saying “give me a moment” or “I’ll be right with you.” Instead, it wasn’t until my husband asked about where we should place our order did she rudely hand us a menu and said “here’s a menu, you can come up and order whenever you’re ready” Once we decided on what to order, we went up to the counter to place it.
I had asked her if they had tap water and she said “no, but you can buy an Aquafina bottle” which caught me by surprise.
How are you gonna have a dining section and NOT have FREE TAP WATER?! That should have been red flag number one.
We decided just to get a Dr.
Pepper, and when asked if there was ice, she told us “no, but the drinks are cold” (They were chilled AT BEST).
Then she asked if we wanted parmesan and/or crushed pepper, I asked if they had any at the tables since we were going to sit inside and eat and she said “no, i don’t think any Pizza Hut does that” which is a flat out lie since I have been to the one on FM 802 rd.
and that one DOES have the Parmesan and pepper shakers at the tables. We waited about twenty minutes for our food to come out and when the cashier brought us our food (which I was pleasantly surprised by, honestly), she passively told us “there’s cups and plates in the back.” The food was okay, it met the Pizza Hut standard, but GEEZ.
Worst dining experience I’ve ever had.
Why even bother having tables and chairs if you’re not gonna provide the full dining experience.

Owner response

I recently ordered a build your own pizza which had creamy garlic sauce, chicken, and grilled onions.
I had never had a white sauce pizza from here and it definitely didn't disappoint.
I highly recommend this pizza if you have dietary restrictions to the traditional marinara red sauce and pepperoni or if you're just trying to taste something that's really good and different.

Owner response

For almost $23 I expected a much better looking pizza with more toppings .
The service although fast was completely lacking in the quality of the product .
Very disappointed

Owner response