Pizza Hut

I ordered ahead for my childrens' easter party for 1045am the following day.
I got a text . Message at 1056 saying the pizza was running late and would be there by 1107.
No biggie. I get a text from my kids' school at 1120, no pizza.
I call them and the owner tells me that he's new to the franchise and he doesn't have any drivers.
I totally understand that.
What I don't understand is the complete lack of communication.
If I had been told earlier that there were no drivers I could have picked up the pizza and dropped it off earlier but I wasn't afforded that opportunity. He did offer a 20 credit tied to my phone number.
The pizza was okay.
I think it may have been done early in the day because by the time I got home to eat it at 1150 (the kids ended up having to eat something else) it was soggy. I really hope that the franchise does well but communication is essential.

Owner response

Don’t understand how this Pizza Hut doesn’t sell beer, what’s pizza with out beer? There’s a Shiner and Budweiser display.
False advertisement.

Owner response

I am a doordasher...
This is the worst place in La vernia to pick up from.
They get a wage for working here, no regard for the people making their money for them.
The wait time is ALWAYS ridiculous, Heather tries her hardest but is usually alone.
The NEW manager is not organized and oblivious to his surroundings.
One time I waited 45 minutes today is 20 already and I'm still here.
This goes against MY rating and MY money.
Glad y'all are getting paid off what I deliver

Owner response