Pizza Hut

On Sunday, March 19, 2023, at approximately 6:00 p.m., a New York Style Pizza and Wings combo was delivered to my home... When we sat down to eat, the pizza looked like an old cold innertube.
The wings were rock-hard and also cold.... Although we didn't feel like leaving the house, we were still hungry and the food delivered was not edible, so we called the restaurant, and they stated that a replacement order would be ready in "10-15 minutes." When we got to the restaurant, the replacements looked just as bad as the original order!!!! The "manager" was a backwards-hat wearing kid who walked away from me in mid-sentence and pawned me off on his doppelganger, who pretty much said, "What do you want me to do, I remade your pizza?" When I asked them for their names, I realized that they had taken their name tags off and started covering for each other. When I asked for the number to corporate, they asked me to "Google it." While all this was transpiring, a customer who was waiting to order said,'I'm leaving' the backward hat wearing 'managers' responded with a 'bye' ... and there was a family returning an order that also appeared to have also been made incorrectly... Again, this took place at this location 4970 S Gilbert Rd, Chandler, AZ 85249 on Sunday, March 19th, at or around 7:00 pm. I am looking forward to speaking with the franchiser and/or management about this experience .

On 10/8/2023 I placed an order online at the Pizza Hut website.
I was given an estimate of 34-45 minutes for delivery.
Over an hour later (I waited thinking oh they’re just busy tonight), I called because my tracker on the site and the text message I got still listed my order as being “prepared”.
The Order Hotline could not locate my order with my name, the order number I was given in my confirmation email (apparently they can’t search by order number at all), or my phone number.
I was transferred directly to the store where they had a hard time finding the order, only to be told it was canceled because a “Dasher” refused to pick it up.
I then found out this Pizza Hut outsources all delivery orders to Door Dash exclusively.
No where on the website does it state this, and I was never informed my order had been canceled.
I waited over an hour and had to call to learn this.
My only saving grace is that my card was not charged.
Never ordering Pizza Hut again.

Very nice lady behind the counter and good pizza.
Not as many toppings or cheese as they show on advertisements, but still One of my favorite places to get pizza that isn’t soggy, burnt or stuck to the box.