Papa Johns Pizza

We have gone to this location a couple of times and had no problems.
Today we ordered for pickup around 6p and paid on the app.
Went to pickup after 25 mins and waited another 20 mins inside the restaurant just to be handed our food which had been sitting on the counter not under heat or in a bag🤦🏽.
A walkin order was placed and fulfilled within 10 mins of being placed.Eager to get home we took the food and left.
We get home and open our food.
Not sure if the people making it burnt it and removed the burnt parts or if they were hungry and decided to snack.
🤷🏾 Not writing a review to be malicious but there were at least 4 workers there and if they were better trained and had better mgmt to step in and assist and direct the team making sure the quality of the food handed out was to customers expectations, this could have been avoided.
Mistakes happen.
Moral of the story, check our food before we leave.

I have ordered delivery from this location twice.
The first time everything was normal, this time was weird.
I ordered the gluten free (ancient grains) crust, it is clearly overcooked to the point of being burnt.
Also I was notified once the pizza was being delivered that it was through the “partner” Grubhub.
The problem with that is that I gave the tip through the Papa John’s app and I don’t know if the actual driver received the tip $$.
Just some odd occurrences, not sure if I would order here again.

Terrible that night shift needs to be fired ….
They lack customer service skills and the driver just leaves your food anywhere without using proper critical thinking skills my pizza box was apparently opened cause the sticker was lifted ….
Called the general manager and they hung up on me after stating there is nothing they can do!!! I will never order from them and I will go to regional and corporate I’m sure they ripped a lot ppl off!