Mediterranean restaurant, Bar, Middle Eastern restaurant, Restaurant
As we were searching for a new place, we came across Olive & Grill.So we wanted to give it a try.Even though it is on Ventura Blvd., the place is not noticeable from the street. Nice place, very pleasant ambiance, great music so far so good. We ordered the food and asked to substitute the rice with salad.No word if substitution was allowed or not.Until we got the bill, we realized we ordered half salad for our substitution.None of that was communicated earlier.If I had known in advance that I was paying extra for the salad.I had kept the rice and ordered extra salad.At least I did not feel cheated.We said OK. The bill for three dishes and two appetizers ended up $113,00 with minimum suggested tip of 18% (I don't understand why 18% is the minimum).So I put $150 cash and the server took the folder and came back 5 minutes later, asking, "Do you want change?" I was surprised, I thought I made a mistake not having enough cash in there.Now I took out my calculator and started counting and realized if I don't ask for the change, I leave almost $37 tip for $113 bill plus the extra we were charged for substituting rice with salad (actually ordering salad).We felt cheated, humiliated, and disrespected. First, I thought this was an isolated incident, but as I read the reviews, I read guests referring to a server complaining about low tips. After we paid, we realized a totally different attitude. You could go to the best palaces in the world, but if you are not treated with respect and the business looks at you as a money machine, you don't want to go there anymore.This was our first and last visit to Olive & Grill.There are other nice restaurants in the area that will treat you with respect, like: Carnival or Kebab Halabi.
It was my first time at this place & definitely the last. Pita bread was old ,they offered to change it to another kind of bread without mentioning that I have to pay for it , they ended up charging me $12 just for 2 pieces of fresh bread, I ordered $45 wine bottle , on the receipt was showing $65 .they ended up fixing it after complaining. These people are (Scam artists ) check your receipt before you pay ..
You can try it just to compare to other places. 3+ stars out of 5 stars.
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