Italian restaurant, Caterer, Family restaurant, Gluten-free restaurant, Takeout restaurant, Mediterranean restaurant, Seafood restaurant, Soup restaurant, Wine bar
This is our traditional lunch spot when I come Visit my Sister in Phoenix! Walked in to a rude greeting by the HostessesbI felt as if they were trying to persuade us not to stay.Once the Hostess saw the disgusted look on my face she gave us a table.The server judged us and didn't want our table and then began to talk down to us as if we were slow because we were black.The Food was amazing and the other customer took my family and I pic because the server refused.The server hands me the check I tell my sis to get the kids in car while I pay the bill.So she wouldn't have to wait with her newborn and my 2 year old while my daughter helped her.While I was paying the server comes rushing to my table assuming we left without paying.I get to the front and my sister is still in the lobby and she tells me that the Same server held her hostage and would not let her leave the restaurant like a criminal.Crying when she sees me she tells me what happened and I grab the manager and tell him what happened and he tried to write me off like I was trash.Even though the Staff tried to ruin our tradition we had a great time reconnecting and I got to meet my new baby nephew.Do better Olive Garden Staff!!
Owner response
This is not the kind of experience we want to provide and we apologize for letting you down.To discuss your concerns, please email us at guestrelations@olivegarden.com with the name from this review and the location included.If you have your receipt, the check number is helpful to include.
We went out to eat as a family with kids.Food is not that good for the price.The portion size is so small for the price my kid got more food than me I paid 3 times the money than my kids food.The only thing I like is the service The people are nice and the food is not good.I won't suggest any Olive Garden.I hope they increase portion sizes like the way they do with price.
Update: today we had the worst service ever please look at the pics.All we asked from the manager is to get us different server since the one that was serving us did not want to work.We usually have great servers who make our visit so great.She stopped me from finishing my sentence and then they started bringing horrible food to the table pls look at pics this place has gone down on service they didn't even take plates off our table all because we asked for the italian dressing to be added to our salad.
Owner response
It's clear this wasn't the best experience and that concerns us. Our Guest Relations team is available to help if you'd like to connect with us about your disappointment. Feel free to contact us at guestrelations@olivegarden.com and include both your name and this location in the message.
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