Newk's Eatery

Name: Newk's Eatery
Address: 4801 Phoenix Ave, Fort Smith, Arkansas, 72903, US
Telephone: (479) 397-1300
Price range: $$
Rating: 3.60

Restaurant, Caterer, Takeout restaurant, Sandwich shop

Contact Info

Location: 4801 Phoenix Ave, Fort Smith, AR 72903
Phone: (479) 397-1300
Price range: $$

Opening hours

Monday: 10:30 am-9 pm
Tuesday: 10:30 am-9 pm
Wednesday: 10:30 am-9 pm
Thursday: 10:30 am-9 pm
Friday: 10:30 am-9 pm
Saturday: 10:30 am-9 pm
Sunday: 10:30 am-9 pm

Other Business Hours

Delivery

Monday: 10:30 am-9 pm
Tuesday: 10:30 am-9 pm
Wednesday: 10:30 am-9 pm
Thursday: 10:30 am-9 pm
Friday: 10:30 am-9 pm
Saturday: 10:30 am-9 pm
Sunday: 10:30 am-9 pm

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Outdoor seating
Kerbside pickup
No-contact delivery
Delivery
Drive-through
Takeaway
Dine-in

Lunch
Dinner
Solo dining

Comfort food
Healthy options
Quick bite
Small plates
Vegetarian options

Lunch
Dinner
Catering
Counter service
Dessert
Seating

Toilets
Wi-Fi
Free Wi-Fi

Casual
Trendy

Family friendly
Groups
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free of charge street parking
Free parking lot
Plenty of parking

Dogs allowed outside

Food & drink

Vibe

Pizza

Cake

Squash

Salad

Macaroni and cheese

Sandwich

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

Paid about 6 dollars for overcooked pasta.
The pasta was stringy, melty, gooey, and overdone with the sauce base.
The taste was foul and extremely off.
I gagged after taste testing it.
I had this same dish awhile back when I first came here and it was never like this.
At that time, I gave them good review, but the last two experiences were not good and today sealed the deal so I am changing my rating.This is the first time I ever gagged tasting something from a fast food place.
This place used to be decent but went downhill quickly.
There is a reason this place is nowadays often "dead" and when places are discussed to eat at among friends, Newks is never brought up as a viable option.
I waited 15 minutes in the drive thru for this.
Completely unacceptable and I won't be back after this experience.
Happened at 3:20pm on 3/17/24.

Owner response

We're truly sorry to hear about your recent experience.
We strive to provide quality food and it seems we fell short this time.
Your feedback is valuable and will be used to improve our offerings and service.
We hope you'll give us another chance to make it right.
If you wish to share more about your experience, please visit newks.tellusdirect.com.

We have eaten here twice, the food for the most part is ok to good, some sandwiches look better than others. Here's one of few issues. Training.
Seems like the cashiers got very little training as they struggle to get orders in the system or get them wrong (both visits). To be a brand new restaurant in town, they need to have more than ONE cashier at lunch time on a Sunday, Also, to be a new restaurant, they have many things (soda fountain) already out-of-order. I hope they work all this kinks soon as the food is not bad, but the service could be better.

Owner response

Thank you for sharing your thoughts and feedback with us.
We’re disappointed to hear that your experience did not meet expectations.
Your input and feedback is vitally important to us.
We always want expectations to be met upon arrival and for your in-store experience, and we will most certainly share your concerns with our team.

We walked in and there wasn’t but 2 other customers eating.
We order and wait for 20 minutes before the food comes.
In that time I watched an employee pick up food off the floor and throw it away, he then proceeded to make a salad for a drive through order with the same gloves.
We finally got our food and the steak on my sandwich was raw and cold.
Not only are they expensive but the experience is about that of a hole in the wall McDonald’s.
No smiles, all while making nasty food wish I could give it 0 stars.

Owner response

We apologize for the inconvenience and difficulty you experienced here.
Would you please visit newks.tellusdirect.com and complete the survey so that a member of our team can contact you personally?