Moe's Southwest Grill

Name: Moe's Southwest Grill
Address: 15128 Max Leggett Pkwy Suite 1, Jacksonville, Florida, 32218, US
Telephone: (904) 520-6984
Price range: $
Rating: 4.00

Mexican restaurant

Location: 15128 Max Leggett Pkwy Suite 1, Jacksonville, FL 32218, United States
Located in: Parkway Shops
Phone: (904) 520-6984
Price: $

Opening hours

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10 pm
Saturday: 10:30 am-10 pm

Delivery

Sunday: 11 am-9 pm
Monday: 11 am-9 pm
Tuesday: 11 am-9 pm
Wednesday: 11 am-9 pm
Thursday: 11 am-9 pm
Friday: 11 am-9 pm
Saturday: 11 am-9 pm

Food & drink

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Reviews

My steak burrito didn't come with any steak in it.
I don't even know how that can happen considering that is the only meat I had in the burrito, and it should have gotten a bigger serving than any of the toppings I added on.
I got a couple of bites into the burrito before I realized I hadn't tasted any meat.
I checked and there wasn't any at all in the burrito.
Also instead of the Rock n Roll hot sauce, they put the Southwest vinaigrette in the salsa bar and have it labelled incorrectly.
I am extremely disappointed because I was craving a big steak burrito with hot sauce, but I just got vinegary cheese and veg.
Unfortunately I wasn't able to return immediately to get it fixed.

Did an online order tonight; the app said 15mins until we could pick it up.
We got there in 20mins and our food along with a couple of other people who came in behind us was not even started.
We had to wait another 15mins for them to make our order that should have been ready when we got there.
The vibe of the place was very uncomfortable.
Not the Moe’s I know.
The manager on duty was rude to not just the customers but belittling the staff in front of everyone in the lobby.
The staff seemed like they weren’t even trying to work with any kind of swiftness.
People were getting upset because of lack of speediness.
When we did get our food ingredients were missing off our order.
Queso was not put on my nachos and my husband’s stack didn’t have Queso on it.
We put in the instructions that we wanted it on our orders.
So glad we got a cup of Queso we were going to use as dip.
Very uncomfortable experience.
Definitely will have to think twice before coming back.
I love Moe’s but not tonight!

This location hopefully not all has gone down.
Dried meat, crunchy bits of rice, and smaller portions for double what it used to be.
We won't be back for the money we can get better fresh cooked food and double the amount for what Moe's is charging by going Casa Maria on main street.
Save your time and money and go elsewhere for better food.

Reservations