McDonald's

I just went into the store.
Some girl that works was unpolited and rude with me and other client asking to use the restroom by saying that the manager mandated not to open.
My self 62 years old and the other client over 75 years old and all client deserve to be treated with respect and train your people to be more polite with customer's. Today Sunday August 11 at 17:12 5:12 pm

I recently visited this McDonald's and had a disappointing experience.
I ordered a Quarter Pounder meal and specifically asked for an orange juice as part of my meal.
The person taking my order confirmed this was okay.
However, when reviewing my order, I noticed an additional charge for the orange juice. I respectfully pointed out that the meal includes a drink and that I had asked for the orange juice as part of it.
The staff informed me that orange juice isn't eligible as a standard meal drink and I was charged for an upgrade.
I then asked if I could get a Coke as part of my meal, since I paid for the meal which came with a drink.
She suggested I speak to the manager at the next window. Upon reaching the next window, I reiterated my request.
The manager insisted that the only solution was to cancel my transactions, have me get out of my car, and reorder everything inside the restaurant.
This was not a practical solution as I was in a hurry. I was disappointed with the lack of flexibility and helpfulness from the staff and management.
I expected better customer service and clearer communication about what is included in a meal.
Unfortunately, this experience has made me reconsider visiting this location in the future.

HORRIBLE! If this could be zero stars it would be.
Not because of the staff.
Because of the disgraceful embarrassment that calls herself a manager and stole our money. Ordered food from kiosk with help of attendant who was great.
Kiosk charged for one set of food, something else was delivered.
Being vegetarian cannot eat whatever comes out.
“Manager” came out.
So rude.
She is likely why the ratings for this location are so bad.
Let’s emphasize again - Rude.
Stole our money.
Berated her staff for helping people.
And refused to furnish the food we paid for.
Even other customers were telling the manager how horrible she is and that she needed to furnish what was paid for.
People who witnessed the process said they had, and said she should deliver the food.
She got worse. Unacceptable.
And not legal.
Hopefully someone will review footage and fire her ASAP.
She is a thief and a disgrace.