Marco's

Hello, good evening, I would like to leave my experience in my first time with my family at Marcos Pizza! We ordered three pizzas to eat at the restaurant and when the girl asks what we are going to have, we look at the refrigerator outside and decide to order a large Pepsi since there are 7 of us, the girl kindly took our order.
We wait sitting at the table, then they call us and he gives me the 3 boxes of pizza and the large Pepsi and nothing else! She didn't give us disposable plates, she didn't give us napkins and she didn't give us glasses to drink our drinks.
We found it strange since it is not normal that they do not offer you these basic things in a restaurant, we got up to ask them for plates and napkins because we were inside the restaurant, it is more than obvious that we are going to eat here, when we asked for glasses they told us that they did not have them.
glasses, I told him how am I supposed to drink the drink? She told me I'm sorry, the company doesn't give us glasses.
She turned around and left me talking to myself.
I want to clarify that they sell small and large soft drinks, I bought the large one! So for that reason I didn't have a disposable cup to drink my drink, I had to go look for plastic bottles in my car outside, cut them in half to be able to drink the drink.
I would like to ask customers who eat inside the restaurant and who buy large drinks like I did, to please explain clearly that they will not be given glasses and they must decide for themselves how to drink their drinks.
I understand that it is not the worker's fault BUT, it is their job to inform the customer everything before selling them something, if she had told me that they do not have a single glass I would have bought individual drinks, and from the owners of MARCOS PIZZA for Please buy glasses for your clients! This moment was very unpleasant.
The customer pays for good service, good food and good attention.

Owner response

The location on Baymeadows is nice and inviting.
The restaurant dining area was very clean.
I arrived early and my pickup order was being prepared at the time which was awesome.
Hot and fresh, the pizzas were greatly enjoyed by my guests.
An overall great first experience!

Owner response

If I can give 0 stars, I would.
My parents called this location a little before 5pm on 3/17/24 trying to place an order.
The man who answered the phone asked him to hold… my father was on hold for over 10 minutes.
So at this point my mother calls the location and asks if there is a long wait to order over the phone in which the man replied no and then tried to take her order.
At this point my dad lets the man know he’s still on hold trying to place an order and let’s the man hear the hold music coming through my dads phone so instead of apologizing, the male worker hangs up on them.
When my parents try giving the store one more chance and call again, their call is ignored.
My father has an accent so all I can assume is this is a matter of discrimination and rather than having the patience to take a FREQUENT customers order, they decide to lose not only customers who order on a weekly basis, but also participate in terrible customer service.
When I called off of my phone number, he answered in which I asked to speak to his manager who also had a terrible attitude.
She asked the worker why he hung up and he claimed my parents hung up on him… does that make sense to do after trying to order 3 times? Just to completely verify I played back our in home security cameras of the phone call to prove the worker was the one who hung up, and he was.
So not only does he lack customer service but he also lies and the manager decided to believe it and defend it over the phone and lost frequent customers.
Also a disclaimer: I’ve worked in customer service and understand long wait times/ busy rush hours in the food industry as do my parents, but this does not justify the behavior we experienced.
As I told the manager on the phone, I don’t want any compensation, but I do suggest you DO BETTER.

Owner response