L'Osteria Berlin Mahlsdorf

This place was such a disappointment...
as a loyal customer of the branch, my experience in this one was terrible.
After arriving, it took almost 20m for someone come and take our order. We arrived there around 7:30pm and just wanted to have dinner with our little daughter and go home.
After some time the waitress came and offered a paper and pencils for our 2 years old daughter to draw, and in this paper it shows kids offers, so we decided to ask gnocchi for her.
It came quite fast (like max 15m after ordering).
We found weird that ours didn't come, as it had been ordered already since 20-25m earlier.
After 1h waiting in the place and seeing people that arrived later than us and in more quantity receiving their pizzas, we got really upset and asked about it.
The waitress went to check and came to us to tell our order (a pizza and a pasta carbonara) was going to the oven soon 😖.
We waited 10 more minutes and called her to cancel as our daughter was already in her limit to sleep and we would definitely not be able to have our meals there.
She called the manager who came to us to tell that the order was already done so we could pack or eat there.
We decided to take away and eat home as our night was already ruined.
We paid the full amount even if our drinks were already warm and were not drinkable anymore. Honestly, my advice to the administration is that next time you forget to order the food of a customer in time, make it the next priority! And secondly, don't charge something, it's better to lose 50euros once due to your own fault, than losing a loyal customer. It's really disappointing, as the place looks promising..

On our way home, we realized that it's getting late, so to save time on cooking, we decided to stop by this restaurant ( 19 p.m.).
The first impression was nice.
The interior is well made with several good stylish ideas, we received pencils and a painting paper sheet for our son.
Our order was taking fast, but then it was a disaster.
We waited for 1 pizza, divided into two halfs (sea food and other with meet) for 1 hour and 5 minutes.
Seriously, I never in my life waited so long for a pizza.
I was completely disappointed, cause it was just the last evening before my labor day, pregnant women can get very annoyed when hungry, and for our 3 years old son food arrived so late that he already did not want to eat it.
Apart of that it was already low warm, like it was ready 15 minutes before, but it was brought too late.
And cut in a way, that each of us gets both seafood and meat part and I don't eat any meat, but this detail is the peanut in compare to waiting time. So actually cooking at home would be a faster option for us.
We did our conclusions.

Feels like typical american italian resturant, not sure if its intentional but the portions are huge. Price feels right and its cool you can share a pizza for the children. Service staff was very good but kitchen was struggling to keep up so we had to wait 50 minutes before food arrived, for such a small menu and easy to make food should not be. Four minus which could have been five minus if not for the long wait which many others pointed out too.

Owner response