American restaurant
I love this bar.The service was first-rate and the atmosphere was relaxed.Very few people a ND a super friendly bartender. If you're staying at Icon, I recommend stopping for a drink.
We stopped as members of a ghost tour.Learning the history of the building was fascinating, but that's not the point of this review! . We arrived as a large gaggle, but the staff was efficient in their service.We asked for a pickleback plus a cocktail, and the cocktails were excellent. . The pickle back made us laugh.The bartender doesn't keep pickle juice--fair enough--but reached out to the kitchen for help.She got all they had, which was fantastic.The funny part is that the juice was from "bread and butter" pickles! It was a surprising twist, not completely successful from a taste standpoint.The slightly sweet flavor did quench the burn of the whiskey.I won't repeat this at home, but I surely appreciated the attempt! . So kudos to the bar.A for effort!
Owner response
Hello David Hathaway, Thank you for your review and kind words.I will be certain to share with our bar team.The ghost tour is a local favorite and we are always happy to share our story.I hope you will give us an opportunity to earn a higher rating on your next visit. Cheers, John Sevilla General Manager
Both the food and service here is horrible.The food tasted like the cheap food you get at low budget resorts.The meat was mushy with no flavor and I can tell part of my order was microwaved.Also, the service is non existent.I go to the dinner area, nobody is there.The bar lady is looking at me, but no greeting.I finally go to her and ask if they were open, she states "yes, but there aren't any waiters but you can sit at the bar." Once sat, she kept forgetting my order, asking me to repeat myself multiple times.Then, once i finally got my food upstairs, it was wrong.I had to call management to complain and they rushed to my door with the food.This is despicable for a restaurant that is supposed to be five stars.The ICON hotel is superb with great staff, they need an overhaul at the restaurant.
Owner response
Hello Britt D.S., Thank you for your feedback.Please accept my apologies for your poor dining experience.I have shared your concerns with our Executive Chef and Food & Beverage Manager and have asked for their immediate corrective actions to ensure your experience is not duplicated.We pride ourselves in our ability to provide an excellent experience, but in this case it appears we failed.For this I am truly sorry! Once again Britt D.S., thank you for your feedback.I hope you will give us an opportunity to regain your trust when your plans take you back to the Downtown Houston area. Sincerely, John Sevilla General Manager
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